As someone who works in retail, I'd like to field some of these.
When there is one cash desk with a long line, and a bunch of staff hanging around doing low priority things. They should drop what they are doing and serve the customers, then go back to their admin projects.
Not all staff are trained on cash though. Sure I can run up to cash to help out...Bagging, but that's not going to help out the line at all. Come late at night, we have one or two people who are trained on cash. Now you might wish to say "train these people to work on cash too." Simple answer is "it's a waste." It's been observed that those that are trained on cash have to routinely work on cash or they risk forgetting what they have to do. (FYI cash and produce are they only 2 areas I have no experience in)
When the cashier asks if you would like to make a $1 donation to some specified charity.
Quite a lot of our cashiers do not care to do this. They are instructed to by management.
My biggest shopping pet peeves is people. Both sale people and shopping people.
Shopping could be fun if I had the stores for myself.
I don't think you would. Having worked on a night crew of two, an empty store is a very lonely store. I don't know how to describe it, it just doesn't feel right.
Biggest pet peeve is farking stores advertising fantastic specials for the whole week and then selling them out in a couple minutes the first day because they only had a few of them to begin with.
This one can be full of fun answers.
A) I don't have a crystal ball. When I order for a feature, I won't lie, I'm taking my best guess at what I'll need. I can not predict my sales with 100% accuracy. And I can screw up.
B) The warehouse isn't my friend. With my company, the warehouse used to take all the stores orders and order that quantity plus an extra 10-15%, to cover stores running out. They don't do that any more. If we're short, we can't get anymore.
C) Head office isn't my friend. Not so much in my department, but in the "non-perishable" departments, head office is known to not disclose feature prices, or will change them at the last minute. How do you order when you don't know how much the item's going to be? Price is a major component of ordering features. For me a 10cent/LB price difference can affect the quantities I order by up to 20%.
D) Head office isn't my friend. Sometimes they just up and say "this is what you're getting, deal with it." Even though I may wish for more product, I'm stick with what's assigned to me. And head office's take is "if you run out, you run out."
Now wrap all that up into a nice little bundle, you might see why I run out and unable to replenish at the end of the week.
YES! and the day after the sale is over...all of a sudden..poof they have them in stock again
Again, this is typically the doing of head office and the warehouse, and not the doings of the store level staff. The warehouse will replenish their stock of the feature item, but will not distribute it to the local stores until after the sale. Or if they do, head office issues a directive that the featured product is to be sat on until the end of the sale.
Stores that have big sales on milk pop bread etc.(A certain big name Drug Store is famous for this) Then you see people loaded up to the gills whole families really with carts filled..You KNOW they have a Variety Store somewhere!!
That's typically up to the store level management. If they do not wish to challenge the customers on it, that is their prerogative. Not that I care for it. But at the same time, customers get pissed off when limits are imposed as well.
As someone who works in retail, I'm going to counter with some of my peeves regarding customer...Trust me I could rant all day on this. But I'm going to use some SP references in here.
1) I am a person, please treat me like one. Like many of the SPs here, treat me nicely and I'll be more than happy to help you. "*whistle* Yo boy *snap fingers*" is really going to put you low down on my YMMV list. Yes, I've had a customer do that to me, I nearly walked away.
2) The customer is
not always right. Just because you want anal, doesn't mean you will get anal from your SP. Make sure you grab the right stuff, and don't go blowing up at staff because you grabbed the wrong stuff. You also have a much better chance of being right if you follow #1 above. I have waved customers through with the wrong product, or reweighed the wrong product to make them happy, because they were polite about it. On the other hand, I've actually gone back gotten the signage off the shelf and brought it to the customer to show them they're wrong, when they've been rude and argumentative.
3) You're not a proctoligist, get out of my ass. Please respect our personal space. I know you're hot to trot to get that feature, but could you please give me 30seconds to finish filling, then I'll get out of your way. I have elbowed a little old lady in the head once. She was so damned desperate to get a product that she reached under my arm to get it. When I turned, I clipped her. I've been bumped, jostled and hit because people can't wait for me to move.
4) Don't let your kids push the carts...Because they don't watch where they're going, and you seldom watch them. I'm just counting the days until one of these kids plows down a little old lady. My favourite though was once the big brother was pushing the little brother in the cart. Because he couldn't see where he was going, they slammed into the back of my work truck. The little brother was nearly thrown from the cart, and the big brother took the handle bar in the mouth. Sadistic as it may be, I nearly broke out laughing on the floor.
Now you maybe thinking I'm a real dick and retail is the last place I should be. And you may be right. But on the other hand, I'm also one of the more sought after staff members in the store because I'm friendly, helpful, and will help my customers shop the store.