I guess it's not so much the CSRs ... it the fact that when things get screwed up they deny, deny, deny and it's all about liability to them.
long story short that ended my holding an account with them:
Landlord lost a rent checque so it was replaced, stop-payment was put on the lost cheque before issuing the new one.
Bank allows both cheques to be cashed, creating an OD fee and NSF fee
This also caused 2 other payments to be NSF and their companies NSF fees on top of the bank charges
A total of $150 or so after paying the $17 so this would not occur ... but did
Bank says sorry, reverses the improperly accepted cheque, but says we should have had the money in the account to cover cheques we write, so wouldn't reverse or reimburse the NSF or OD fees
WTF!?!?! lol Asked to have the account closed at the end of the conversation and went to another bank.