I recently lost/misplaced my bank card. I went to the bank yesterday to get it replaced and showed my ID. They said my ID was not accurate and told me that the number on my passport wasn't even remotely close to the one on file. They will not allow me any access to my bank account because they say I have no proof that I am who I say I am.
I have had this account (TD) since 2005 and frequent the same branch. This is baffling to me. A couple of people have told me to contact the police...?? :frown:
You spoke with a moron. There are plenty of ways to verify you are the account holder, other than a passport number.
Talk to the manager and if they can't sort it, escalate it right away.
Like KD said you can usually request a new card after sign in to online banking.
In the end if you still have trouble and have cheques write yourself the full balance and switch banks.
