Anyone here had success addressing a complaint with Rogers? It seems they've implemented a pretty bulletproof system that just keeps you on hold or going in circles endlessly until you give up and go away.
I've made 9 calls in the last 2 months with each one being at least an hour and today was 2 and a half hours. Every time the agent sings me the same story after an hour of waiting, only for the same issue to remain. They've hung up on me, promised I would get a call back from a supervisor and in some cases flat out lied to me. So today I filed a complaint and was told I would hear back from someone in 3-5 business days. Would love to hear from anyone who's had success with this because its has gotten quite frustrating.Yes, but be prepared for being "on hold" for an hour or so. I just keep my phone beside me with the speaker on so I can hear the "on hold" music, and do other stuff until their rep comes on the line.
For technical support when they do finally come on the line they have been able to address and fix my issues.
Haha so funny. I thought the same thing. Bell was a nightmare as well, switched to rogers and at first rogers seemed ok. Now, not so much.I had the same issues. I cancelled and got Bell. Bell customer service is even worse. But the service itself is reliable that you dont reach out to them that often.
I hate Rogers. Having said that, I called them yesterday with a couple of issues, both dealing with my e-mail.Anyone here had success addressing a complaint with Rogers? It seems they've implemented a pretty bulletproof system that just keeps you on hold or going in circles endlessly until you give up and go away.
Called them today. Have been having trouble getting CNBC for about a week or so. As usual, time spent verifying who I am and the sales pitch slow down the service.Anyone here had success addressing a complaint with Rogers? It seems they've implemented a pretty bulletproof system that just keeps you on hold or going in circles endlessly until you give up and go away.
Why on earth are you using Rogers to host your email? Just use gmail or outlook or apple, they all offer free email and cloud storage. If you are worried about privacy then Rogers will be no better.Having said that, I called them yesterday with a couple of issues, both dealing with my e-mail.
Been using them since day one and I'm comfortable with it. I have Rogers cable which no longer supports outlook and is free for me. I had to switch to Yahoo when they stopped supporting outlook. I have no Apple products and I don't care about cloud. I also have a couple of gmail accounts but rarely use them.Why on earth are you using Rogers to host your email? Just use gmail or outlook or apple, they all offer free email and cloud storage. If you are worried about privacy then Rogers will be no better.
When I was on hold the other day the message said that 100% of the phone service reps were in Canada.Had Rogers, hated them, switched to Bell, hate them. My experience with Bell 2 years ago, had an issue regarding availability for a channel. Phoned them, talked to a rep who tried to help me, put me on hold. While waiting, I heard the sound of chickens cackling and crowing, thinking he had his TV on. He came to the phone, apologized and said he couldn't help me out. I then asked him about the chickens I heard. He said, oh, they are in my backyard. I asked where his location was. He said, I am in the Philippines.Probably earning $5. per hour.
Cable/TV, Internet or Cell?Anyone here had success addressing a complaint with Rogers? It seems they've implemented a pretty bulletproof system that just keeps you on hold or going in circles endlessly until you give up and go away.
Rogers is all Canadian. Bell is not. Or at least wasn’t.When I was on hold the other day the message said that 100% of the phone service reps were in Canada.