Rogers complaints
- Thread starter jimidean2011
- Start date
I was calling for ignite freezing and going out about every two weeks. After confirming with them after about two months they brought out someone driving a big boom truck they replaced the lines. After that they seemed to get there shit straightened out. Lots of complaining and keeping good records and names of my calls.
Rogers doesn’t care!!!
They’re the worst.
I was on hold once for three hours. I did speak to someone initially (did wait hh before I did) they said, “just a moment please, I’ll transfer you to that department. I left my phone in speaker the whole time while I did things around my house. 1am rolled around and I realized no one was going to answer so I took a screen shot and hung up.
When I went to the store that weekend to see if they could do anything the young millennial aged manager said oh sorry. We don’t do that at the store anymore you have to call. I showed him the screenshot and explained I waited three hours to speak to no one he just kinda shrugged his shoulders . Useless people
They’re the worst.
I was on hold once for three hours. I did speak to someone initially (did wait hh before I did) they said, “just a moment please, I’ll transfer you to that department. I left my phone in speaker the whole time while I did things around my house. 1am rolled around and I realized no one was going to answer so I took a screen shot and hung up.
When I went to the store that weekend to see if they could do anything the young millennial aged manager said oh sorry. We don’t do that at the store anymore you have to call. I showed him the screenshot and explained I waited three hours to speak to no one he just kinda shrugged his shoulders . Useless people
I had my dealings with Rogers the last straw was when the TV reception, always had interference. I had three different technicians come to the house and all three of them started to blame the TV. I told him there is a brand-new big-screen TV downstairs in the rec room that has the same interference. Then the last technician I came to the house blamed the electrical coming into the house, I forgot I got my Hydro imported from Europe.. It escalated to the area service manager coming to the house and witnessing the interference. At that time there was no interfere when he live card and explained next time it happens phone him directly and he will come. Well about a week later phoned him he arrived in the Rogers van disconnected the cable coming into the house vetted to his van which had a portable generator and low and behold, the interference was there. They mucked around for about a month's planning it was this and that until finally I phoned Rogers cancelled everything Internet TV cell phone., And even the dog pulled out about 30 feet of cable. I transferred over to Bell fibe and so far knock on wood, no problems. The only problem I had was with the recording hard drive failing called them up everything was done by phone two days later a new unit had arrived, but the old one into the package, called Purolater and they picked it up everything is back to normal.
This!!! It's just a never ending circle of holds and transfers until they break your will and you hang up. Then of coarse they implement the psychological warfare by playing annoying as fuck music in your ear for an hour to help convince you to fuck off and if you can muster in intestinal fortitude to endure that you get to the final boss. The customer service agent who has no concept of fluent english and that's usually where I blow my top. I'm not racist and I love people of all cultures and as a matter of fact I absolutely love foreign accents but not when you have no ability to speak to me in a way I can understand when we're trying to resolve a problem. And there you have the perfect system to make people shut up, fuck off and just live with the problem as the solution is a bigger problem than the problem. Game, set, match. You win Rogers. Well played sir.
The absolute worst is when they put you on hold for the longest time and then the phone disconnects! I usually don't even bother with the customer surveys anymore.
I only use Rogers for internet, which has been great for the last year or so. The fiber is underground though so it's immune to weather related problems. I've never used them for wireless or TV before. I would never go back to using an Rogers or Sympatico e-mail address because that ties me to those companies. Gmail is the obvious and free alternative, but there's also Proton Mail that many SP's swear by as it is encrypted.
Every large company has a retention department that will usually offer you a discount when you try to cancel your plan. Tech companies like Adobe, Amazon, etc let you to cancel online. When you try to cancel your subscription their web-sites give you the option to keep the plan, but at a discounted price. You can still reject the offer and continue to cancel. I'm surprised that neither Bell nor Rogers don't have a way to cancel online because they're giant companies. They'd saved huge amounts money by not needing nearly as many people in the call center dedicated to those calls.They're all about saving money so I don't know why they haven't done this at least partially.
Every large company has a retention department that will usually offer you a discount when you try to cancel your plan. Tech companies like Adobe, Amazon, etc let you to cancel online. When you try to cancel your subscription their web-sites give you the option to keep the plan, but at a discounted price. You can still reject the offer and continue to cancel. I'm surprised that neither Bell nor Rogers don't have a way to cancel online because they're giant companies. They'd saved huge amounts money by not needing nearly as many people in the call center dedicated to those calls.They're all about saving money so I don't know why they haven't done this at least partially.
My friend lives in the Queen and Unviersity area and his place faces east. There are many condos and offices in the area and I can just see the top of the CN Tower south from his balcony. He has a small OTA antenna and can pick up 4 maybe 5 channels at best. I don't know if TVO or PBS are among them.
I'd suggest buying an OTA antenna from Amazon and see how it works. TVO is all over Ontario, so you should be fine even though your place faces east. You can probably pick up PBS in Buffalo, Niagara Falls or Rochester, but it depends on your exact location.
If the antenna doesn't work, just return it because Amazon has a no-hassle and free return policy for almost everything.
Ever since I moved to Ignite, I've been dealing with infrequent signal interruptions.
It'll just randomly cut out, sometimes I need to reset my model, Ie. unplug it and plug it back in again. It'll work fine for days, if not weeks, then there are times that if I look at my modem the wrong way it will stop working.
It'll just randomly cut out, sometimes I need to reset my model, Ie. unplug it and plug it back in again. It'll work fine for days, if not weeks, then there are times that if I look at my modem the wrong way it will stop working.
Funny enough I've had Roger's internet for years with no real issues. An occasional short outage but I have Virgin for phones so can tether if necessary. Once a line went down but they repaired it within 36 hours. But I also have an unlimited data and a wide "pipe" so maybe that helps.
Rogers written contracts always have a clause which says they can change the terms at any time.
I was a Rogers Internet customer for exactly two years, until the 24 month contract expired. When I signed up, I was promised a substantial discount for the first three months, and unlimited bandwidth use.
Halfway through the initial three months, the bandwidth usage was reduced to 60 Gigabytes per month, combined upload and download, with an additional charge of $5 per month for each additional GB of bandwidth use.
About three months later, the bandwidth was increased to 100 GB per month, but upload bandwidth was throttled to almost nothing; less than 10 kb/second, a fraction of what I used to get from dial-up AOL 25 years ago. I spoke to a rep in the Office of the President of Rogers, who verbally confirmed that the throttle of upload bandwidth was a new policy name 'traffic shaping'. He also confirmed that there was, and would be, no posted notice of the policy on the Rogers website, and he would not confirm what he had told me by e-mail. I managed to bypass the upload throttling by choosing different UDP ports.
I wasn't getting anywhere near the speed I was supposed to get, so a technician came to the building. He said the previous technician had connected three units in the building to the same incoming feed, so I got the correct speed after that.
After the two year contract expired, I switched to DSL from Teksavvy, (December, 2006), and they are still my ISP.
At that time I shared a two bedroom apartment. The other tennant was the phone customer through Bell, and I was a customer of Rogers for Cable TV only. The other guy switched to Rogers phone based on a telemarketing cold call. Shortly after the Rogers phone technician came by, my DSL Internet didn't work anymore. A Bell technician came by, and pointed out that the Rogers technician had cut the Bell wiring, and removed about an inch. The Bell technician said that, when he had worked for Rogers, they were instructed to do this, and he didn't charge me for the service call.
When I moved to my current location in 2013, I kept the Rogers landline phone because it was only $15 per month, but I switched to a new carrier in 2016, when the monthly amount increased twice within six months, more than tripling in cost to almost $50/month. With a week of having phone service with a different carrier, Rogers were calling me to see if I wanted to switch to their phone service.
I was a Rogers Cable TV for about 25 non-consecutive years. In 2014, I elected the rent-to-own option for the cable de-scrambling box - I paid an extra $8 per month for 36 months to own the box outright, as opposed to renting it indefinitely. In March 2017, I had fully purchased the box. sometime between 2014 and 2017, Rogers discontinued the rent-to-own option, but continued the contracts already in force. There was no written contract for rent-to-own.
In Spring, 2017, I got behind in my bill paying for a few months, but by August 1, the arrears was less than $200. A few days later, a hand-written notice was posted by Rogers on the front door of the house, informing me that Rogers would be terminating my service in mid month. They did this by disabling the cable de-scrambling box which, by the, belonged to me, not them. Rogers then charged me a $35 re-connection fee, which I didn't request, and billed me for two additional months of Cable TV, while providing no services. When I spoke to a Rogers rep from accounts receivable in October, 2017, I pointed out that I had fully purchased the de-scrambling box. There was a moment of silence, then the Rogers rep hung up. Since then a series of collection agencies has tried to collect money from me on behalf of Rogers. After I send them an e-mail explaining why I don't owe any money to Rogers, (what I had paid for the box was more than the arrears amount when they terminated my account), the next call I get is invariably from a different collection agency.
Needless to say, I'm not very polite whenever I get a call from Rogers, offering me discounts to switch my services to them.
I was a Rogers Internet customer for exactly two years, until the 24 month contract expired. When I signed up, I was promised a substantial discount for the first three months, and unlimited bandwidth use.
Halfway through the initial three months, the bandwidth usage was reduced to 60 Gigabytes per month, combined upload and download, with an additional charge of $5 per month for each additional GB of bandwidth use.
About three months later, the bandwidth was increased to 100 GB per month, but upload bandwidth was throttled to almost nothing; less than 10 kb/second, a fraction of what I used to get from dial-up AOL 25 years ago. I spoke to a rep in the Office of the President of Rogers, who verbally confirmed that the throttle of upload bandwidth was a new policy name 'traffic shaping'. He also confirmed that there was, and would be, no posted notice of the policy on the Rogers website, and he would not confirm what he had told me by e-mail. I managed to bypass the upload throttling by choosing different UDP ports.
I wasn't getting anywhere near the speed I was supposed to get, so a technician came to the building. He said the previous technician had connected three units in the building to the same incoming feed, so I got the correct speed after that.
After the two year contract expired, I switched to DSL from Teksavvy, (December, 2006), and they are still my ISP.
At that time I shared a two bedroom apartment. The other tennant was the phone customer through Bell, and I was a customer of Rogers for Cable TV only. The other guy switched to Rogers phone based on a telemarketing cold call. Shortly after the Rogers phone technician came by, my DSL Internet didn't work anymore. A Bell technician came by, and pointed out that the Rogers technician had cut the Bell wiring, and removed about an inch. The Bell technician said that, when he had worked for Rogers, they were instructed to do this, and he didn't charge me for the service call.
When I moved to my current location in 2013, I kept the Rogers landline phone because it was only $15 per month, but I switched to a new carrier in 2016, when the monthly amount increased twice within six months, more than tripling in cost to almost $50/month. With a week of having phone service with a different carrier, Rogers were calling me to see if I wanted to switch to their phone service.
I was a Rogers Cable TV for about 25 non-consecutive years. In 2014, I elected the rent-to-own option for the cable de-scrambling box - I paid an extra $8 per month for 36 months to own the box outright, as opposed to renting it indefinitely. In March 2017, I had fully purchased the box. sometime between 2014 and 2017, Rogers discontinued the rent-to-own option, but continued the contracts already in force. There was no written contract for rent-to-own.
In Spring, 2017, I got behind in my bill paying for a few months, but by August 1, the arrears was less than $200. A few days later, a hand-written notice was posted by Rogers on the front door of the house, informing me that Rogers would be terminating my service in mid month. They did this by disabling the cable de-scrambling box which, by the, belonged to me, not them. Rogers then charged me a $35 re-connection fee, which I didn't request, and billed me for two additional months of Cable TV, while providing no services. When I spoke to a Rogers rep from accounts receivable in October, 2017, I pointed out that I had fully purchased the de-scrambling box. There was a moment of silence, then the Rogers rep hung up. Since then a series of collection agencies has tried to collect money from me on behalf of Rogers. After I send them an e-mail explaining why I don't owe any money to Rogers, (what I had paid for the box was more than the arrears amount when they terminated my account), the next call I get is invariably from a different collection agency.
Needless to say, I'm not very polite whenever I get a call from Rogers, offering me discounts to switch my services to them.
Funny you should mention that. At one point Rogers system decided to start charging me monthly payments for the handset I'm using when I transferred from telus to rogers. A handset that I've owned outright for 7 years and was a $100 dollar phone to begin with. What on earth could possibly be a more shady business practice. These guys are just total crooks and can get away with what ever they want.
When I had my Rogers fibre installed a few years ago, it took 3 techs to get it working because they weren't familiar with their own fibre to Ethernet converter. The Rogers router also sucked so I ended up using my own. Luckily, it's been fine ever since. Techs these days are morons because they have no critical thinking of troubleshooting skills. They only know how to follow their manuals and everything is outsourced. The knowledgeable ones retired years ago leaving no one left to mentor the next generation. The pressure to contain costs results in techs that have no idea what they're doing and do't care. I see it every time I look at the pole in my backyard where there's a cable spaghetti that Bell and Rogers have left over the years. Same thing with new installs where they string up fibre around branches, road signs, etc. That's the same problem plaguing the airlines these days.
I also want to jump in to the Rogers love-in thread.
My wife will not let me cancel the home phone so I canceled the $60/ month Rogers and switched to $5/month ooma with absolutely zero change in service reliability.
I switched to bell fibe from crappie Rogers ignite. Gaming on-line is awesome with fibe. Its more expensive but worth it.
I also cancelled Rogers cable and now pay bell $20 per month for basic TV which includes Sportnet and TSN.
I share a season ticket to watch the Jays and fucking Rogers reassigned our awesome seats on the 3rd base line so they could install their luxury upgrade.
Don’t get me started on how incompetent Rogers ownership hasn’t been able to field a decent team.
Hell, I even got rid of all my Rogers Stock.
God l love to hate Rogers
My wife will not let me cancel the home phone so I canceled the $60/ month Rogers and switched to $5/month ooma with absolutely zero change in service reliability.
I switched to bell fibe from crappie Rogers ignite. Gaming on-line is awesome with fibe. Its more expensive but worth it.
I also cancelled Rogers cable and now pay bell $20 per month for basic TV which includes Sportnet and TSN.
I share a season ticket to watch the Jays and fucking Rogers reassigned our awesome seats on the 3rd base line so they could install their luxury upgrade.
Don’t get me started on how incompetent Rogers ownership hasn’t been able to field a decent team.
Hell, I even got rid of all my Rogers Stock.
God l love to hate Rogers
Hey, I used to be on the other side of the phone when you make complaints (for another company though), not on the technical issues but billing and taking new plans.
I will try to give some simple suggestions as a former agent there.
I will try to give some simple suggestions as a former agent there.
- Anytime you talk with them while renewing a contract, always mention that you have seen some great deal from the competition. The agents will get a chance to give you the retention offer. Agents can't give that offer unless there is a cancellation trigger from the customer. It is a win-win for both because you get the best plan available, and the agent gets to say that he/she managed to retain a customer.
- I observe this with seniors. They are generally more loyal to the company, but the thing is they get charged too much and they don't realize it. If you know any senior member, might be parents, grandparents, or even your neighbors, ask them if you can see their latest bill. You try to spend some time talking to other companies for a cheaper plan, get that cheaper plan, and talk to Rogers where you make those seniors admit that you can talk on behalf of them and try to get the best deal for them, if required use the first step. Remember, you spending probably 2 or 3 hours can save them at least 1000 bucks over the next two years of the contract period. This will help them a lot, especially if they are someone who is living on a pension. Also, let those seniors know it's perfectly fine to leave a company if it is not offering services properly, and porting out wireless and home phone is a simple process and probably takes 1 week in total.
Contact a different company and ask to switch, they will contact the company you are with who will call you up and throw everything and the kitchen sink at you to keep you in.
It's a pain in the pass but you can easily get a 50% reduction depending on how much your company is BOHICAing you.
With bell, sign up for Cogeco. Cogeco calls bell says one of your dudes want to switch. Bell calls you saying You can haz deal?
At least if you have a land line. Not sure it would work if you don't have a number to switch.
