Yoga Instructor on CL
- Thread starter Ryan1967
- Start date
Here is an advice I give you: When you don't click (say after 10 minutes you know that), you stop the session, apologize to the client and give him his money back. The cost to you? 10 minutes massage. The cost to him? the time to travel to you and then back. This way, the hobbyist will not feel robbed, will give an honest review about how fair you were, and other hobbyists will come see you knowing that you will give them their money back if you don't click with them A win-win situation.
For now you have a bad reputation and if you take my advice it could reverse the situation. It's up to you.
I don't know about you, but I don't want to have a crappy session where I waste my money AND my time. At least if I can waste only my time I would be happy. She does not have to say "look I don't click with you, so get the f-ck out'. She will probably say "look I am not feeling well and if I continue you will have a lousy session, so don't worry I will fully re-fund you". He will understand that trust me and will not go back, but he will be grateful that she didn't take his money for a crappy session. Back to Terb he will write things the way they were and I personally (and others) will visit her for sure knowing that there is minimum risk with her. For now, I will not visit.
I agree. I've had many a crappy session with MAs at spas. I talked with the spa owners & they offered some compensation to make it right. In all cases, those MAs didn't last long.
I think indy's should consider the same policy if they want to last. If a session isn't clicking, just call it a day & offer compensation. No harm, no foul IMO. In fact, I would appreciate the gesture so I don't waste my time. If the indy MA finds they have to cancel a lot of full sessions, perhaps they should consider another line of work.
If the spa offered a 100% refund I would agree with you...but they don't...they offer some discount next time you visit, maybe 10$ or 20$ off the door fee next time, which is less than 10% of your total bill for the crappy session. I think is is a bit much to expect an Indy MA to charge 0 for her time. It is not just 10 minutes of her time, but opportunity cost, getting ready for the session, saying no I am busy to other prospective clients, etc. It's a bit like going to a restaurant and expecting not to pay because you did not like the food.
0
You have to take into consideration that the client has already incurred the cost of getting there (plus parking) and the cost of returning back home (work) AND the cost of the blue balls. All in all, it's the client who is loosing more than the free 10 minutes crappy massage and the potential opportunity cost to the MA (which is very small for an MA with a bas rep).
I completely agree a crappy session is a lose-lose, the customer is not happy and the provider gets shallaqued on boards such as this, I see 3 possible outcomes to mitigate:
1. the provider cuts the session short and gets 0 for her time (your suggestion) - will the client really come on boards and praise her for having great business acumen...I think highly unlkely but ok...possible
2. the provider continues with the crappy session, the client gets some kind of discount for the next time (spa model if you complain to the owner, Jabba's point) - not really possible for an indy since the client will likely not return
3. the provider cuts it short and receives something for her time - client will likely bash her on boards anyway for wasting his time
I happen to think option 1, which is your suggestion, is a bit unrealistic...you of course can disagree with me...
I have to agree somewhat with whiteman on this point. Once the massage has started you are pretty much committed regardless of how well the session turns out.
I will say that like a restaurant review, if you did not enjoy it, this is the place to share your opinion. In my case this was one of the worst MA experiences I have ever had. There is nothing that will change my mind to that fact. I have had sessions where there was no chemistry before and I moved on without saying anything. I had assumed that we did not click but someone else might. I have only ever given a handful of negative reviews and this was only when I found the service to be particularly bad. As opposed to offering a weak defense on th boards I would recommend either stepping up the service or get out of the business altogether. I would suggest the latter since part of what ruined my experience was being reminded that she was really only in it for the cash for a lawyer more than once during the session, however if she hadn't told me outright, it would have been very easy to guess based on her attitude.
Much like a restaurant review, I post this to save my fellow diners from wasting thief time and money on a poor experience. I would invite others to post here. Maybe, things did not click for me but what are the odds that they will for you? Are you willing to take the chance?
I have to agree with the first part about the MA's not lasting long. I think ones that last either find a way to click with almost everyone or at least show that they are making an effort. If a pattern of reviews of people who don’t click emerges, it is usually pretty easy to see why. The ones that are looking to make a quick buck and treat their clients like a cash machine(rushed sessions, upcharges) don't generally tend to last.
Hi,
Its The girl in question. I have been having a great run at this generally. I am sorry u were not happy. Come on back for a discount session perhaps? I have to admit there was one guy (perhaps you?) who was very demanding and expectant. That attitude of yours precipitates bad service. I am here to help you and to have a good experience also. Further, anyone vicious enough to want to put me out of business after abusing me in the session I feel sorry for. It is misguided at best. It makes me want to cry for you that you would want to ruin me. Please contact me-let's give it another try. Or come get your money back and remove this post. I'm sorry no one reigned in your appetite for revenge. No matter how bad feel service is I chalk it up to the person having a bad day and give my head a shake. Isn't going after my livelihood a bit much? The lack of compassion and restraint is truly heartbreaking.
Obviously everyone works to get paid...I would not rudely remind someone of this unless they were demanding more than is reasonable and rude and disrespectful-you provoked me.
In the future I am going to ask my regulars to add some good reviews to counter this vitriol. So stay tuned!
Thanku,
Laini
Ps ten different handles is part of the spice in my life
Luv Ginger
Its The girl in question. I have been having a great run at this generally. I am sorry u were not happy. Come on back for a discount session perhaps? I have to admit there was one guy (perhaps you?) who was very demanding and expectant. That attitude of yours precipitates bad service. I am here to help you and to have a good experience also. Further, anyone vicious enough to want to put me out of business after abusing me in the session I feel sorry for. It is misguided at best. It makes me want to cry for you that you would want to ruin me. Please contact me-let's give it another try. Or come get your money back and remove this post. I'm sorry no one reigned in your appetite for revenge. No matter how bad feel service is I chalk it up to the person having a bad day and give my head a shake. Isn't going after my livelihood a bit much? The lack of compassion and restraint is truly heartbreaking.
Obviously everyone works to get paid...I would not rudely remind someone of this unless they were demanding more than is reasonable and rude and disrespectful-you provoked me.
In the future I am going to ask my regulars to add some good reviews to counter this vitriol. So stay tuned!
Thanku,
Laini
Ps ten different handles is part of the spice in my life
Luv Ginger
Since I am one of the negative reviewers and I think it may be my comment you were responding to. Can you please expand on what you think a demanding and expectant attitude is? I think most people here have certain expectations and likes when getting service from an MA. I see nothing wrong in expressing those expectations. I don't feel it is disrespectful to ask for something specific nor is it abuse. If is is not something that you do a, simply explaining that is fine. I am pretty sure that I did not ask for anything I would not ask from any other MA (Specifically I did not ask for SP services such as a BJ or Full Service). Keep in mind, if you are restrictive or distant it will likely be noted on this board as has been the case throughout this thread.
I do not mind being asked for extras and I also don't mind going further when I have chemistry with a person.
Keep in mind I have between two and six clients a day and relatively few unsatisfied reviewers. Naturally its those who are not happy who bother posting. Keep in mind also that this person is unreasonable to the point of trying to ruin me apparently over a comment that while too frank is somewhat true of everybody: we work for money. Often not because we want to, but because we have to. Naturally I am not in the habit of pointing this out to clients-in fact I am lucky in that I enjoy the companionship, the conversation, providing pleasure, relaxation and satisfaction; reverse massage and even (blush) the purely physical pleasure. I'm single and love it-I'm allowed.
Mellow out, be respectful and be a bit more humble and you will find a more responsive me.
Please come get your money back also. Even though you are exceedingly revengeful I can understand: it sucks to waste money. It can really ruin the day.
Keep in mind I have between two and six clients a day and relatively few unsatisfied reviewers. Naturally its those who are not happy who bother posting. Keep in mind also that this person is unreasonable to the point of trying to ruin me apparently over a comment that while too frank is somewhat true of everybody: we work for money. Often not because we want to, but because we have to. Naturally I am not in the habit of pointing this out to clients-in fact I am lucky in that I enjoy the companionship, the conversation, providing pleasure, relaxation and satisfaction; reverse massage and even (blush) the purely physical pleasure. I'm single and love it-I'm allowed.
Mellow out, be respectful and be a bit more humble and you will find a more responsive me.
Please come get your money back also. Even though you are exceedingly revengeful I can understand: it sucks to waste money. It can really ruin the day.
I found you to have the attitude that you paying me was the cherry on top...confidence is sexy but being made to feel beholden and ego in general is a turn off. Sorry I didn't bend over backwards...I only bend over tables ...or desks, or the kitchen counter
...or desks, or the kitchen counter