IMO the problem would not exist if it was just an occasional case of someone having a bad day. But it is not isolated. I hate using the TTC when I go to TO because it IS always the same. Rude, unfriendly and no sense of customer service. As stated, it takes very little effort to simply smile or say the occasional hello to people. Sadly I don’t believe this is restricted to just the TTC though. It is the TO transportation system as a whole. Cabbies, busses, you name it. They should all be required to take customer service courses.