Maybe this is a stupid thread but I feel like ranting.
Ordered Swiss Chalet the other night and they accidentally gave me someone else's order while giving another person mine. I could not get through to them - kept getting put on hold. They asked me three times what province I was in.
I had the receipt and phone number of the woman who got my meal and called her and we chatted for a little bit. She was cool.

Anyway, they then brought her original order and gave it to her for free because of the mistake.
They said they would bring my order within 30 minutes and it would be free. They never showed up. And never answered the phone. The next day they said they have no record of my phone call or order. Despite the fact that they delivered a meal (the wrong one) to my door.
I will never use them again. Rant over. LOL