I'll never do business with Rogers again.
At various times, I have had Rogers Cable TV, Rogers Internet and Rogers landline home phone.
Internet:
I was an Internet customer for exactly two years, mid December, 2004-06. The two year contract had substantial discounts for the first three months, and I was promised unlimited bandwidth usage.
Halfway through the initial three months, Rogers reduced the unlimited bandwidth amount to 30 GB per month, combined upload and download, with an additional fee of $5 for each additional GB of bandwidth use in a calendar month.
I had very slow Internet speed initially. The technician who came to my building said that the previous technician had split a single incoming connection for three Internet subscribers.
About three months later, the 30 GB cap was increased to 60 GB, but at the same time, my upload bandwidth speed was reduced to almost nothing. I spoke to someone in the Office of the President of Rogers, who confirmed that:
1) Upload bandwidth was reduced for all subscribers. The weasel words used were "traffic shaping", (download bandwidth is supplied by the ISP making an upload).
2) No mention of the traffic shaping policy was posted on the Rogers home page, and subscribers were not informed by e-mail nor on a paper billing statement.
3) He would not confirm any of the information in writing.
Whenever Rogers makes a change like this, they always point to the section in their written contracts which says that they can change the contractual terms at any time, without prior notice.
I switch to an new ISP immediately after the two year contract expired.
Home phone:
I used to share a two bedroom apartment. I was the Cable TV subscriber, and I was using DSL Internet through the Bell phone cables, but Bell was not my ISP. The other tenant accepted a phone offer to switch telephone service from Bell to Rogers. The Rogers technician who installed the Rogers phone also cut about an inch of the Bell telephone cables. A Bell technician repaired the damage, and told me that Rogers technician's were instructed to do this. He knew, because he had formerly worked for Rogers.
When I moved to my current apartment in 2013, I kept the Rogers phone, because it was dirt cheap, as a result of a promotional discount, (because I was also a cable TV subscriber); $14.95 per month. After two years, the price doubled, and I discontinued the Rogers phone when the price was increased to $48 six months later. Within a week of having a new telephone carrier, I was getting calls from Rogers asking me if I wanted to switch my phone service to them. Those calls always have a phishing element, where they attempt to find out the source of your current service. I don't use my phone often, and I'm currently paying less than $30 per month, for basic landline service.
Cable TV:
I was a Rogers Cable TV for about 25 non-consecutive years, and I had several premium station packages most of the time. In March, 2014, I purchased the de-scrambling box through a 36 month rent to own contract, (Rogers discontinued the rent to own policy during the contract, but contracts already in progress continued). Around the time that the three year contract completed, (and the cable box became my property), I got behind on my Rogers bill, but by August 1, 2017, I had repaid most of it, and my arrears was under $200. Several days later, I received a notice from Rogers stating that my Cable TV would be terminated in mid August, 2017. Rogers disabled the cable box, then, without restoring service, charged me a $35 re-connection fee, then billed me for an additional two months.
When I spoke to a Rogers service rep, I was told that my service was terminated because I had had an outstanding balance for more than two consecutive months. When I said that I had owed money for longer in the past, the rep said "We changed it". When I told the rep that I had purchased the cable box that they had disabled, there was an awkward silence, then the rep hung up the phone. Shortly after that, I started to get calls from a collection agency, the first of several. Sometimes Rogers now calls me saying that I owe them money, but the guy who calls always transfers me to a busy line, and I hang up after about a minute. The additional amount that I paid to own the cable box was greater than the amount of arrears owing at the time that my Cable TV service was discontinued, so as far as I'm concerned, I don't owe Rogers any money. I said as much in an e-mail to one of the collection agencies, and they never phoned me again.
I just don't watch television anymore. For any new shows that I want to watch, I just download them from private bit torrent sites.