Phone Networks Down?

shack

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Oct 2, 2001
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A little over 30 years we were able to communicate just fine with no such things as cell phones. Those 4-6 hours yesterday caused a lot of anxiety to millions and probably caused a lot of inconvenience, like botched plans, to many of those.

The cellphone is ubiquitous in our society now.
 

GameBoy27

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Nov 23, 2004
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A little over 30 years we were able to communicate just fine with no such things as cell phones. Those 4-6 hours yesterday caused a lot of anxiety to millions and probably caused a lot of inconvenience, like botched plans, to many of those.

The cellphone is ubiquitous in our society now.
It was more than 4-6 hours. I couldn't make or receive calls, send texts etc. from after midnight until 8:00 PM yesterday. That's about 16 hours with no service. There's a lot of couriers, Uber drivers, food delivery drivers/riders etc. who rely on data in order to be able to do their jobs. Not to mention all the people working from home who were unable to do so. Most people don't have landlines anymore so that compounded things.

While it's true that a little over 30 years ago we were able to communicate, just not nearly as fast. I can tell you I don't miss lining up at the bank for 45 minutes every Thursday to cash my pay cheque. There was lots of things I don't miss about those pre-cell phone days.

It's not like Rogers customers get cell and data service for free. We pay good money for it and it should be reliable.
 
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shack

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Oct 2, 2001
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It was more than 4-6 hours. I couldn't make or receive calls, send texts etc. from after midnight until 8:00 PM yesterday. That's about 16 hours with no service. There's a lot of couriers, Uber drivers, food delivery drivers/riders etc. who rely on data in order to be able to do their jobs. Not to mention all the people working from home who were unable to do so. Most people don't have landlines anymore so that compounded things.
Yours may have been an extreme example. My phone crapped out somewhere between noon and 2:00 and back working by shortly after 8:00. Maybe it was 6-8 hours for most. So about 10-12 hours less than you. And as I'd mentioned, many people were inconvenienced. Thanks for pointing out more examples.

While it's true that a little over 30 years ago we were able to communicate, just not nearly as fast. I can tell you I don't miss lining up at the bank for 45 minutes every Thursday to cash my pay cheque. There was lots of things I don't miss about those pre-cell phone days.
And all of those benefits that we find so useful are why the cell phone has become so prevalent in our society. Nobody is disputing how much they help us. But that is also how and why we are so reliant on them, which was the point of my previous post. I was saying how much that they've changed our lives where once upon a time we seemed to get by fine without them.

It's not like Rogers customers get cell and data service for free. We pay good money for it and it should be reliable.
Shit happens. When was the last time that we had a nationwide network failure like that. I personally can't recall but it certainly doesn't happen with any degree of regularity. We also have to pay for our power grid and count on its' reliability even more than phones, but how long was the power out for due to the blackout throughout the eastern US and Canada in August of 2003 affecting probably 100M people, approximately?

Shit happens and aside from death and taxes nothing else is guaranteed in life. If you think that it was incompetence, take it up with the people who you pay that good money to.
 

takrak

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Dec 19, 2006
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Why? It was Ericsson’s software update that caused the shit show.
Correct the firmware was provided by Ericsson, but the deployment of firmware was rolled out by Robbers employees not Ericsson. I'm pretty sure the same firmware was tested by robbers in their non live environment prior to live roll-out. That's what an adequate Project Manager would of done.
 

shakenbake

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Correct the firmware was provided by Ericsson, but the deployment of firmware was rolled out by Robbers employees not Ericsson. I'm pretty sure the same firmware was tested by robbers in their non live environment prior to live roll-out. That's what an adequate Project Manager would of done.
Ericsson still has the responsibility to ensure that its updates will work. Do you test every Microsoft security patch and update that is released by them for your windows machine? If you do, that would not be very productive, especially in a business environment where the business relies on the suppliers to take care of the machinery updates for the products that they provide to their customers. This is especially true where legislative compliance matters are important. We do not know, and may never know, what contractual obligations exist between Ericsson and Rogers.
 
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mandrill

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Rogers will compensate customers for outage.
$5.00 "special" discount if you purchase $100 additional services. Discount available only for the next 3 days.
 

takrak

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Dec 19, 2006
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Ericsson still has the responsibility to ensure that its updates will work. Do you test every Microsoft security patch and update that is released by them for your windows machine? If you do, that would not be very productive, especially in a business environment where the business relies on the suppliers to take care of the machinery updates for the products that they provide to their customers. This is especially true where legislative compliance matters are important. We do not know, and may never know, what contractual obligations exist between Ericsson and Rogers.
At our company we apply Microsoft security patches to our test environment prior to releasing them to our production environment this is SOP for any competent infrastructure. You can say its "not be very productive" but to full faith in the vendors patch updates with out properly testing how it would affect your infrastructure is just asking for an outage.

That goes for all updates software/firmware, its also cost money to setup and maintain these test environments, why do companies do it cause it's not very productive when production environment goes down.

For your personal PC, sure apply the updates as you please. Not if your a Billion company that relies on the infrastructure to be up 99.99% of the time.
 

shakenbake

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At our company we apply Microsoft security patches to our test environment prior to releasing them to our production environment this is SOP for any competent infrastructure. You can say its "not be very productive" but to full faith in the vendors patch updates with out properly testing how it would affect your infrastructure is just asking for an outage.

That goes for all updates software/firmware, its also cost money to setup and maintain these test environments, why do companies do it cause it's not very productive when production environment goes down.

For your personal PC, sure apply the updates as you please. Not if your a Billion company that relies on the infrastructure to be up 99.99% of the time.
We still don’t know the contractual obligations between Rogers and Ericsson. That is important if you want to play the blame game. I am somewhat skeptical of your comment when you refer to Rogers as ‘robbers’, as you show bias. Be that as it may, Rogers is crediting it’s users for lost service. That is the right thing to do even if it might not be their fault.

yes, where I work, Microsoft patches are applied religiously to our machines and systems, out IT is always on top of things. Nonetheless, we have experienced many strange and deleterious complications with the new patches. You cannot foresee, even with the most rigorous testing, ALL the screwups.
 

countd

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Dec 28, 2020
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Rogers bank Master Card is a piece of garbage!!! I'm constantly having to call them to unlock my card, even when I am nowhere near the limit, Do not apply for this card!!!
 
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Jenesis

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Rogers bank Master Card is a piece of garbage!!! I'm constantly having to call them to unlock my card, even when I am nowhere near the limit, Do not apply for this card!!!
My RBMC is awesome. I never have issues.
 
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