Hi everyone,
I am posting it here because I would like to understand the client point of view on a topic that’s have a big impact on the industry in Ottawa/Gatineau region these last couple of years.
As you all already know , I have been working in the industry for a long time. I’ve took part of many healthy debates here and I think I have a good reputation of expressing myself in a neutral way. Of been able to step in clients shoes in order to see from their point of view and not just from my side of the industry.
We have spoken about NSNC , screening , deposit ect ..
Now I have a situation that’s bothering me a lot. Probably not just me , but a lot providers as well. I will let them step in if they wish to express themself on the matter.
The famous NSNC
As providers , we have to manage our schedule , book our clients and try to accommodate as much as possible in order to make everyone happy.
I hate that moment when I have to ask for a deposit because NO CLIENT EVER enjoys sending money for services beforehand. This is a known fact and we are very aware of that fact.
It’s risky for clients because they don’t know if we’ll just run with their money or scam them or share their personal infos.
I totally get it..
But Ottawa have a serious problem of NSNC. It’s not just once in a while or occasional.. No..no..no , it’s a regular , everyday , more and more often pain in the ass that us provider need to deal with on a regular basis.
Now , you would think that a provider would be able to expect her long time regulars to be trustworthy, but in full honesty , it happens that regulars will NSNC as well. Those are the ones that pisses you off the most because you would never expect that nice , well mannered and so respectful client to do that.
It became such a regular problem that we don’t know what to do about it anymore.
The worse it that we don’t want to have to ask everyone for a deposit , but eventually, it will have to come to this.
In a perfect world , the bad apples wouldn’t screw it for all the good ones , but how do you make the difference between a bad apple and a good one ?
I want your opinion on this one.
Do you guy sometimes NSNC ? Is it only in Ottawa region or is it everywhere ?
I never tour so I have no idea how it is outside of here. Maybe touring providers could step in and let us know.
P.s Hopefully I didn’t misspelled too much. French girl here. Excusez mon français