Rockslinger said:
Hey Player, I know you are a straight shooter but then how was Toyota able to kick GM's ass? Maybe the worst performer at Toyota is still better than the best performer at GM?
Unfortunately that is not true either, there are however a bunch of factors that have contributed to G.M. decline, at least compared to Toyota (which is what I will focus on), and in point form as I am tired. I can elaborate later on if you are interested.
-GM had a low quality for years due to
*Not following Lean manufacturing principles (TPS)
*Union not allowing process improvements for fear of job losses
*Lines speeds not running at full capacity (union work standard rates)
*More people than needed to do some jobs
*Management being slow at addressing problems and implementing corrective actions
*Management not listening to the line workers when they had good ideas to improve quality
*Bashing suppliers for defects instead of working with them to correct the issues
*Paying wages that were well outside of the industry norm.
*Hiring through nepotism instead of the most qualified candidates
Recently, G.M. had a huge improvement in quality, but there came a whole new set of problems when G.M. implemented it's own version of the Toyota Production System (TPS)
*Perceived quality was still low due to the years of substandard quality
*Line management being so overrun with paperwork there was rarely any time to supervise
*Labor fights against standardized work (most effective method) for fear of repetitive injuries
*Union complaints about increased line speeds
*Still unrealistic wages and benefits
*Disciplines not holding
*Training can be inadequate due to not enough people extra to train and check down line for errors.
*Management being downright abrasive to the employees and crushing all motivation
*Union and workers being downright abusive to management and causing them to act like tyrants
*Young new employees who feel that they have a right to the job, and pissing off the senior good workers who helped build the company
*Drug and alcohol abuse
*Ineffective gas guzzling product lines
That is just a few off the top of my head.