Alexa, thanks so much for your comments. You're absolutely right that it's up to us to make sure we don't get taken advantage of, but I've been guilty of letting things get out of hand on occasions. It never comes to any good! (... but we don't usually go over because we're talking!
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Many many years ago, I ended up having to rebuild my entire client base simply because I was too lax about time. When I was single, and didn't have to coordinate my life around a partner, I was way too lax about time -- and really, that's not right since my rates are based on time.
But I did get really sloppy. And after I was married, I started needing occasionally to stick to a tighter schedule. At first, some of my clients who were used to getting double or more time for their money responded by acting like I was ripping them off. When I pointed out that they were only paying me for a certain amount of time, they pointed out that was true, but they were used to getting more. But still, I tend to attract really nice decent guys, and pretty much one and all agreed that it wasn't right to expect me to spend additional time with them, and that they should view it as a gift and not an entitlement when I did.
Unfortunately, that didn't solve the problem. Thereafter, clients would phone me up and ask for an appointment, but say, "are you going to be in a hurry today?" (In other words, they wanted to know if I would have to stick to the time they paid for or whether I'd be free to give them some extra.) If I said I had to stick to the time, they'd say perhaps we should make it another day when I had more time. Sometimes, I'd counter by asking them if they wanted a longer session, and they'd often point out -- and legitimately so -- that their budgets didn't really allow for that. I can understand that. But still, it left me with a large base of customers who were only interested in seeing me when I could give them extra time for free. It wasn't good.
I think that's just human nature, and I don't blame any of them for it. However, this is how I make my living, and I had to realize that I'd made some serious mistakes. I pretty much had to find new customers and, this time, keep better track of time. I believe with all my heart that the best situation is when the customer gets a quality experience that lasts pretty much the whole time he pays for -- and while I respect the ladies here who say they have clients who essentially come to them for conversation, that's not the case with the kind of guys I attract! I have guys who will exchange a couple dozen e-mails with me over a two week period, discussing current events or whatever, and yet, when we actually meet, we may not exchange a dozen words during the entire encounter. So go figure! I guess it's different for everyone and everyone's interests are different.
Anyway, while I've never once taken (or asked for a loan) or any other advantage from a customer, I just want to say that it's not just customers who find themselves on the wrong end of being taken advantage of. And I don't necessarily think that all people who take advantage are bad or malicious. Sometimes it's just human nature. Still, there would probably be a lot fewer problems if each of us kept ourselves in check that way.
..c..