Bell Harrassment

[Insidious Von]

Bell phones me for the umpteenth time attempting to get me to switch to their Fibe service.

And for the umpteenth time I tell them that I wont even consider it. Their customer service is horrible. I can't understand the accent, the rep has no idea what they are doing and I get a runaround. To add insult to injury they switched me to paperless billing without a notice. I told her that after my cell contract expires I'm switching my cell and home phone to another service.

Any suggestions? Bell sucks elephant sphincter.

 

[franci]

Bell phones me for the umpteenth time attempting to get me to switch to their Fibe service.

And for the umpteenth time I tell them that I wont even consider it. Their customer service is horrible. I can't understand the accent, the rep has no idea what they are doing and I get a runaround. To add insult to injury they switched me to paperless billing without a notice. I told her that after my cell contract expires I'm switching my cell and home phone to another service.

Any suggestions? Bell sucks elephant sphincter.

IMHO they all suck to some degree. My cousins in the US laugh at me when they see what we are paying for internet and cell services versus what we get.

Drop the home phone to save a little money. If and when you threaten to leave them, they will offer you their best deal. Shop around and see if it compares. Rogers has actually priced some internet and cell services rather aggressively right now.

 

[shack]

To add insult to injury they switched me to paperless billing without a notice.

Rogers did that to me. They changed it back once I requested it.

 

[malata]

Bell definitely uses aggressive tactics to up sell you on their services. But overall, Bell is the best with internet and phone home line with reliability. IMO

 

[GPIDEAL]

IV, is that what that 1-866-379-9004 # is for?

My condo mtce fee includes basic digital service from Rogers (I pay extra for my own added channels) so no can do, unless they give it to me for almost free.

I should hook up my Android box.

We switched to Fibe at the office with the written promise that they would give us another roll-over line.

They haven't done that yet. I must call again to complain or I will send their legal department a letter with threats to publicize their broken promise (or switch and bait).

(Shit like this makes me wanna piss on Alexander Graham Bell's grave).

 

[sweetiepieexo]

I have bell and they have never once called me asking me to switch my service. But then again I only have their home wifi so I guess I must already have the best plan they are offering. As for the billing - I choose paperless billing because it saves our environment and gets sent right to my email which means I always see it and don't have to rush down to check the mail all the time

 

[Insidious Von]

I wouldn't have minded going to paperless billing but I would have like to have been informed first.

 

[sweetiepieexo]

I agree 100%. They should have notified you or asked you.

I wouldn't have minded going to paperless billing but I would have like to have been informed first.

 

[TeeJay]

Any suggestions? Bell sucks elephant sphincter.

The obvious answer is do not call list
I mean cmon really...

As for switching paperless billing they DO tell you (same with price increases) with a line buried in previous months bills
We all know noone ever bothers to read them then get all surprised after the fact

 

[james t kirk]

There's fibe and then there's "fibre to your house"

2 different things.

Fibe is the name Bell had been using for years and was their TV service. It requires a higher speed Modem (like 50 Meg) and a Cat 5 Cable to your house. But it's still just a copper phone line.

The Fibre to your house is a service they have been in stalling in select neighbourhoods in Toronto recently. This is different as it is a fibre optic Cable installed right from the node in the street to your modem in the house. It requires all new infrastructure and a new service right to your house. It offers Internet speeds of up to 1 gig (download), though for that speed, you would need a Cat 6 hardwire setup in your house and good quality Cat6 (like Belden) at that.

The Fibre to the house supports Internet, land line and TV and is available at different speeds.

I had Bell Fibe 50 until recently when I got one of those calls you are referring to. It was actually cheaper for me to upgrade to the Fibre 150 than to keep the Fibe 50.

Now I'm not stupid and I know that when the "promo" expires, the price will go up. But when that happens, I will call Bell up ahead of time and play the game and if they don't want to play, I will call Rogers.

Oh yeah, and make sure you leave the old copper line as Tech Savy is another alternative.

 

[Keebler Elf]

If you don't want their calls, just tell them to put you on their Do Not Call list. And when you do ask them for their name--that usually makes them think you're writing it down and if you get another call you'll be calling them out.

You can probably also change your customer preferences for communications on their website.

 

[The "Bone" Ranger]

I have tried to get quotes from other providrs after all the nickle and diming it is almost the same price - anybody have a solution to get rid of Bell for homephone and internet?

 

[TeeJay]

Fibe is the name Bell had been using for years and was their TV service. It requires a higher speed Modem (like 50 Meg) and a Cat 5 Cable to your house. But it's still just a copper phone line.

Bell uses Fibe because they can trademark it

 

[fuji]

Bell uses Fibe because they can trademark it

And because it sounds like fibre even though it isn't.