I understand that you're all using the reviews as a bit of a BBB for the SPs but I think that taste and preferences and expecations are all so very personal that in an industry which is so very "ymmv" that relying entirely on reviews doesn't provide you with a money back guarantee. To the O/P, sorry about your unfortuante experience. To the lady who did it, shame on you as that quick $$ you made stealing fromn him is nothing compared to what this bad press has cost you.