It seems I am missing texts and getting some really late. Yesterday, I received texts from a friend that showed yesterday's date but he said they were sent last Friday. So I got them 6 days late! I'm with Telus and it's a Samsung Galaxy 4. Is it the phone or a problem with my provider? Anyone have similar problems?
Text problems?
- Thread starter MissCroft
- Start date
Happens to me when I turn the cellphone off (because I don't want to be bother). Leave your phone on and there shouldn't be any unreasonable delays. 6 days late does sound extreme even if your phone was off for a bit.
canada-man
Well-known member
There's no real way to tell the root cause of this issue because there are factors involved: your friend's phone and network, your phone and network, how busy each network is at the particular time your friend sent the text and when your phone was checking the network for messages. It might also be that either of your phones did not have a good connection to the network. Even if it seemed your messages got sent, the network might have dropped the message.
If this is a constant problem, then I'd go to Telus support and report it. Otherwise, just leave it and the problem might clear itself up.
If this is a constant problem, then I'd go to Telus support and report it. Otherwise, just leave it and the problem might clear itself up.
Yeah, that's a fantastic idea... just leave it be... forget that we pay these service providers some of the world's highest monthly rates for wireless service.
Long delays like that are usually due to one or more network problems.
If you call your provider and explain politely but firmly how this has been an inconvenience to you, you may be entitled to a partial refund for the services you paid for and did not receive for that period of time.
You'd be surprised how willing they are to make customers happy when a complaint is filed.
If you call your provider and explain politely but firmly how this has been an inconvenience to you, you may be entitled to a partial refund for the services you paid for and did not receive for that period of time.
You'd be surprised how willing they are to make customers happy when a complaint is filed.
Yes, leave it be for now to see if there's a pattern. That's exactly what Telus and most technical support people would tell you to do. Hell, that's what a mechanic would do if you had a problem with your car. The alternative would be is replacing the phone or switching providers. That could be an expensive proposition if the phone is still on contract. Besides, all providers and phones experience problems like this from time to time. Taking a sledgehammer approach never works in solving problems.
I posted a thread about this on perb last week and others said they were having problems too. I'm on Telus.
