I am sorry that it has taken so long to respond. I have been busy and wanted to take my time before I started writing this. I would have liked to respond directly to his review but it has been removed so I will use his last post. I would have preferred to have respond to this in private but Falcon hawk lacked the patient to wait for one. I also see how everyone has added their opinions about this situation and so I think its only fair if I present my side.
Falcon Hawk said:
You say that they branded me a problem? As my post indicated I followed their instructions to the letter and did absolutely nothing wrong. I showed up on time, well groomed and clean. And yes with the money in my pocket.
You were branded a problem when you booked your last appointment before Katie. The lady you seen was very upset by the way you treated her. I was told that you got really mad because she wasn't wearing the outfit you request when she answered the door. You continued to be rude to her even after she offered to put the outfit on. You then asked her to preform services that she doesn't provide and when she refuses you had an attitude about that. I was also told that you were rough and aggressive with her. To top it off you write a bad review criticizing her looks and restricted services that she doesn't even provide. I wanted to respond to your post then because I felt she was unfairly treated by you, but she begged me not to get her involved and I respect that. I never ever complained about you to anyone at Terb or anywhere else.
I did put you on my "Do not book list" and I was planning to let you know how I felt the next time you tried to book an appointment. How you were able to book again without my knowledge I have no idea, but your business was not welcomed then and it still isn't now. I hope this explains a little as to why you were branded a problem, and what I am going to add now will be a little more proof.
Was anticipating a positive encounter. Followed the instructions to the letter. I showed up on time. Was told that she was not ready(my first clue) and to show up in another 5 min(my second clue). So I did. She answers the door dressed in a towel and soaking wet. No where near ready obviously. You should know that I had a series of emails regarding attire with the agency in Toronto and was told there would be no problem. I have a copy of the correspondence and if someone tells me how I will produce it for you on this site. Wants me to come in while "she gets dressed". "Only 10 min". Any of you ever have a girlfriend? She is at least 20 min from "ready". I bail.
Falcon Hawks appointment with Katie was the first one of the day, so there was no issue of booking appointments too closely like JoyfulC might think and there was no appointment that took too long to leave. While these things do happen, I do try to give enough space between appointments to avoid potential problems. I do admit that I try my best to make my ladies as much as they can, but I have been in this business for a few years now and I am not in a position where I feel the need to be personally greedy or shady. I don't have to send ladies to Ottawa, I do it because my ladies like to travel.
Katie had called me at about 8:52am to ask me if I can send her appointment up at 9:05am because she was running late. When Falcon called around 8:55am and then I asked him if he can wait and he said no problem. Falcon could have let me know how tight his time was then or he could have even cancelled. I had no idea he had scheduled his business appointments too tightly and was trying to squeeze a little bit of fun before a busy day. I don't blame him but I also can't read his mind.
I then get a call from Katie at 9:03am and she is very upset. She explains to me how Falcon Hawk knocked on the door just as she was getting out of the shower. She told you that she needed a few more minutes and asked if you could come in. You refused saying that there is no way she could be ready in 5 minutes and start complaining to her in the hallway about how she is not ready. She kept asking for you to lower your voice and to come in there was housekeeping in the hallway and you were making a scene. You kept telling her that you weren't coming in because she wasn't ready.
Regardless how you felt at the time it doesn't give you permission to get mad and make a scene. You talk about us being professional but the way you acted was anything but that. You put her security and other clients security at risk because a few minutes of your time was wasted. You could have came into the room and been professional about the situation and I would have been more then willing to compensate you for your time lost.
Now I am not saying that its ok for us to be late, but these things do sometimes happen. When a client is late I do my best to try and reschedule their appointment. I don't cut their time and I don't let it upset me. The ladies and I have wasted alot of time over no shows and clients that aren't on time. It really messes up our schedules and causes alot of stress. This happens everyday and every time a lady tours, but never once have we ever complained or gotten upset. I don't think its unfair that we ask that you try to be understanding once in awhile. I know I am.
Thanks
Nicole