Serena @ Vibe

[Ryan1967]

Thank you Gina for the offer of a 6.3% discount when my time was shorted by 18.3% by your own admission, 25% by my watch, I suppose that is "fair". That being said, you are inferring that a very "concerning matter" happened while in the room, I have asked you privately to elaborate, since I am scratching my head as to what that could be. You also refer to "two specific and completely understandable reasons", which lead me to understand that there in fact 2 events that caused her concern, can you please help me understand what apparently happened? I have no idea. Also, you seem to be offering reasons as to why it was cut short, then make a point of stating it was unintentional...which was it? One would think if there were legitimate reasons to be cut short I would have been told at the time...did she claim to have done that?

No one wants a he said she said game, but I find your post inflammatory and accusatory and I think if you are publicly going to state that I did something to make Serena short the meeting (intentionally or unintentionally...I can't figure it out) then I have the right to know what I did to instigate the "concerning matter".

For the record, I would not characterize the service she provided despite whatever transgression I did as "above average", not sure how you can make that claim...From the receiver of the service I would call it just average.

And yes, I do still feel wronged, but I do not "thank" any members of this forum for feeling that way, in fact to the contrary, I appreciate the support of some of the members, please do not speak for me in the future.

WOW!

Congratulations!

Assumptions, hostility, bullying, false accusations, incorrect statements and claims that have festered into the ridiculous now...

After speaking with Serena and getting her side of the story and after confirming that Ryan was indeed shorted 11 minutes of actual session time on the hour and then after seeing the spectacle that this thread has become I will say this:

Ryan's time was far from intentionally shorted...there are large wall clocks in every room...Serena is astonished by the whole incident, as am I, in light of the circumstances & two specific and completely understandable reasons why Ryan's session ran unintentionally short & one very specific reason why Serena should be commended for providing an above average service regardless of a very concerning matter to her in the room at the time...none of which Serena should be persecuted for...and Vibe will happily refund Ryan the $10 for.

Without knowing both sides of an issue and without speaking privately to the parties concerned and instead creating a public outcry of ill-informed supporters...everyone still remains hostile, ignorant and bitter about a session they have no clue about.

Outstanding Customer Service and Complaint Resolution has always been our strong point....but this is just bullying now and we will not appease it...and yes Ryan unfortunately still feels wronged now...and we are sorry for that...he has many of you to thank & if this forum had not been involved a better understanding & a happy ending could have easily been found last week

Please refer to comment #16 again in this thread for more of an insight into MA sessions & why yours may not go as expected.

 

[out4fun]

No matter where this goes from here, (hopefully to PM's) Ryan makes a solid case and the whole thing should have been handled better.

 

[trax]

No matter where this goes from here, (hopefully to PM's) Ryan makes a solid case and the whole thing should have been handled better.

A good summary. At end of of the day, this is a review and opinion forum. If you are comfortable with the info provided regarding the attendant, establishment and owner/manager, then you make you own choices on whether to be a customer. There are a range of options out there. Make your own choices. The info and attitudes here it clear for me

 

[pagypie81]

so a customer demanding compensation for receiving less than he/she paid for and other customers supporting that position is now considered "bullying"?

this whole thread has taught me to avoid Vibe completely... ty Ryan for sharing your experience and engaging in this discussion.

 

[Herelookin_p3]

this whole thread has taught me to avoid Vibe completely...

Hey great, I suspect you'll find MANY more favorable reviews of Vibe than negative.

And it's unlikely you've ever been there or you know that the service is usually far better than most places. It's very hard to condemn a Spa and all the ladies on the actions of one.

So... hopefully this will free up some appointments for others.

Now if Gina would just come out of retirement for a day... I'd gladly take ANY and ALL appointments people didn't want!!!

Damn, could have made an appointment with Serena today had I been quicker with work, now I'll have to wait till Saturday to see what all the fuss is about.

 

[jonskis]

Following this drama got me curious and so unlike Herelookin_p3, I did manage to finish my shift and get an hour with Serena today. And it was a real privilege. She's very easy on the eyes and down to earth, which was a real surprise because I'm sure lots of people would assume that with her looks, she would have a princess attitude. But no, none of that with me. On top of that, I found her massage actually pretty good, delivered with firm strong hands in just the right parts of my back and legs. Oh, and she went just slightly over time. Downside? Maybe the table. Would've been nice to relax my head with a table that has a purpose-built head rest, the kind where you can look straight down through, and not get a neck kink from having to turn your head to one side. But Serena and the massage she gave me was more than enough to distract me from that. Look forward to seeing her again

 

[drdrrp]

Following this drama got me curious and so unlike Herelookin_p3, I did manage to finish my shift and get an hour with Serena today. And it was a real privilege. She's very easy on the eyes and down to earth, which was a real surprise because I'm sure lots of people would assume that with her looks, she would have a princess attitude. But no, none of that with me. On top of that, I found her massage actually pretty good, delivered with firm strong hands in just the right parts of my back and legs. Oh, and she went just slightly over time. Downside? Maybe the table. Would've been nice to relax my head with a table that has a purpose-built head rest, the kind where you can look straight down through, and not get a neck kink from having to turn your head to one side. But Serena and the massage she gave me was more than enough to distract me from that. Look forward to seeing her again

pretty much sums up my experience.

 

[GlavaMan]

The fact that the MA's at Vibe know there is a bog clock in every room along with other members here saying that Serena usually goes overtime, indicates that she intentionally shorted Ryan on time. Why, we are still not sure.

 

[*GINA*]

Oh my gosh...seriously?

Serena had NO CLUE the session ran short...she is not a clock-watcher...that's why her sessions always run over-time....she was completely unaware that Ryan's session ran short until Management went through the security footage and confirmed that yes the session did run 11 minutes short....completely unintentionally.

Serena's normal routine was thrown off because the first part of the session was skipped at the client's request and her normal massage routine was circumvented due to an unfamiliar issue that she was faced with regarding the client, with his consent to avoid those areas. At no point was a decision made to end the session early or on purpose...and Serena was not aware until she was made aware of the issue by all of this.

The difference between a 45min session and an hour session is $10

 

[Mdelisle6969]

I agree... This whole subject would become yesterday's news if GINA WOULD COME OUT OF RETIREMENT !

Hey great, I suspect you'll find MANY more favorable reviews of Vibe than negative.

And it's unlikely you've ever been there or you know that the service is usually far better than most places. It's very hard to condemn a Spa and all the ladies on the actions of one.

So... hopefully this will free up some appointments for others.

Now if Gina would just come out of retirement for a day... I'd gladly take ANY and ALL appointments people didn't want!!!

Damn, could have made an appointment with Serena today had I been quicker with work, now I'll have to wait till Saturday to see what all the fuss is about.

 

[scarecrow119]

Oh my gosh...seriously?

Serena had NO CLUE the session ran short...she is not a clock-watcher...that's why her sessions always run over-time....she was completely unaware that Ryan's session ran short until Management went through the security footage and confirmed that yes the session did run 11 minutes short....completely unintentionally.

Serena's normal routine was thrown off because the first part of the session was skipped at the client's request and her normal massage routine was circumvented due to an unfamiliar issue that she was faced with regarding the client, with his consent to avoid those areas. At no point was a decision made to end the session early or on purpose...and Serena was not aware until she was made aware of the issue by all of this.

The difference between a 45min session and an hour session is $10

Not to pile on or anything, but I am concerned that a) there is security footage and b) that it seems to be kept for quite some time so as to review it after the fact. Given the concern over bill C-36 and the possibility of this used as evidence, this is a concern for me.

 

[Ryan1967]

I do appreciate your response Gina, it sounds like the "concerning matters" were the fact that I had declined the shower since I had showered 8 minutes before arriving (I live very close to Vibe) and I have mild psoriasis on my legs (which I am quite open about), thank you for clearing that up, I am relieved to hear that I did not inadvertently do anything that caused her to shorten the time, you kind of inferred that a couple of post back (sorta). And yes, I asked her if my mild psoriasis made her uncomfortable and she said no, so I thought we were all fine there, I guess we were but perhaps it threw her off her routine.

For the time thing, I think I now understand, you start the clock when the client walks in the door and out of the door, which was 49 minutes (as evidenced by the security tapes). Most places that I have frequented the clock only begins when the actual massage begins, I spent about 5 minutes in the room alone getting undressed, waiting, etc. I guess that was part of my session time, even if I was actually alone, I understand.

I also understand why you are offering a 6% discount when the time was shorted by 18%, by your logic if the session was shorted by 30 minutes, you would offer a $20 discount since your fee for a 30 minute massage is $140...I get it. I will reach out to you if I plan to use my $10 discount.

With that I am done posting in this thread, it sounds like many others have had great experiences with Serena which is great, I guess we just did not click or my changes to her routine caused her to short change me a bit, it's all good.

Thanks again for responding and engaging in the discussion.

Oh my gosh...seriously?

Serena had NO CLUE the session ran short...she is not a clock-watcher...that's why her sessions always run over-time....she was completely unaware that Ryan's session ran short until Management went through the security footage and confirmed that yes the session did run 11 minutes short....completely unintentionally.

Serena's normal routine was thrown off because the first part of the session was skipped at the client's request and her normal massage routine was circumvented due to an unfamiliar issue that she was faced with regarding the client, with his consent to avoid those areas. At no point was a decision made to end the session early or on purpose...and Serena was not aware until she was made aware of the issue by all of this.

The difference between a 45min session and an hour session is $10

 

[*GINA*]

AND again, no, your time was counted from the minute Serena actually walked in the room...five minutes after you arrived...not from when you walked in the front door, five minutes before your session started...again the assumptions being made here are continually outrageous, just like the assumption of there being no wall clocks in the rooms in the first place.

 

[Ryan1967]

Combative much? I did not see the wall clock, probably because Serena was a DDG hottie, which I originally posted, bad observation skills yes, outrageous assumption...no. As for the time, walked in the door a 1:00 precisely, waited 5 minutes alone in the room and left the establishment at 1:50, that makes 15 minutes short not 11...but whatever...it's all good. My "outrageous assumption" was more of a logical conclusion as to how you arrived at 11 minutes short, because that would be the "walk in-walk out" time

AND again, no, your time was counted from the minute Serena actually walked in the room...five minutes after you arrived...not from when you walked in the front door, five minutes before your session started...again the assumptions being made here are continually outrageous, just like the assumption of there being no wall clocks in the rooms in the first place.

 

[Eddie401]

The only one that doesn't come off bad in this is Ryan. Thank you for the review.

 

[Ryan1967]

The only one that doesn't come off bad in this is Ryan. Thank you for the review.

Thank you Eddie...As I reflect a bit on this thread (and apologize ahead for continuing to post in it when I said I was done!) I realize this is really no longer about Serena. She is indeed a delightful young woman, sweet and kind and as everyone points out is a DDG hottie. It appears that she inadvertently shorted my time. Had the reaction been “omigosh, I am so sorry, please come again and I will go longer!” I would have returned to Vibe in a heartbeat (it is only 8 minutes from my house!), the establishment is clean and luxurious and the attendants are hot.

All of that being said...the thread did not turn out that way...Comments were noted, accusations flew, he said – she said happened, security tapes were viewed and a nominal discount was offered. All of this has really nothing to do with Serena but rather with the establishment. When I choose an MP to visit I don’t just look at the lineup of MA’s, I consider the attitude of Management, how the MA’s are treated, the locations and I choose based on a holistic view. There are places in the city that I choose to not visit due to elements that are completely unrelated to the MA’s. Perhaps that is just me. With that, I can’t see myself claiming my $10 discount for a future session at Vibe.

Since this is the Serena thread I will end by stating that she is indeed gorgeous and provided a nice massage.

 

[mmad]

Since this is the Serena thread I will end by stating that she is indeed gorgeous and provided a nice massage.

Ryan, you're a class act! Very nice and professional close-out to the thread.

 

[barneyrubble]

To add to the discussion - I saw Serena last week. She is sweet, down to earth, and DDG. I find that she looks a bit like Paris Hilton.

Her recent outdoor pictures on the Vibe website are very accurate of what she looks like.

In terms of service, we got along very well, so it was a great session, within MA limits.

 

[igotaboner]

A MA is a massage attendant they provide massage services...and none of our ladies refer to their massage sessions as GFE...that is an escort term that has crept into the massage industry over the past few years...

Some reasons why your massage session may not be as GFE as you had hoped:

1. MA sessions are not escort sessions
2. MAs are not escorts
3. Vibe is not an Escort Service
4. Vibe does not provide escort services
5. The term GFE relates to the level of intimacy and connection an attendant has with you as opposed to a basic mechanical service: Some things that may prevent an attendant from establishing a GFE connection with you are, but are not limited to: Your attitude/expectations, your aggressiveness, your body odor, your breath, your personal hygiene & any obvious skin conditions/rashes/sores etc that may be present.
6. Not every attendant will get along with every client...there are attendants and there are clients that simply do not click....

Thankfully we have many amazing ladies and spas to choose from in the Ottawa area.

xoxo

I have said this forever. The term GFE is not a term that should be used in the MA world. I don't go to MAs for this very reason...I want an SP who pleases me the way a GF would and I want to please her the way a BF would. If you want a GFE either get yourself a real GF or go to a good independent SP who is actually interested in providing this level of service....and it is a level of service...not just "wam bam thank you ma'am" or "jack hammer" hand finish.

 

[Ryan1967]

I have said this forever. The term GFE is not a term that should be used in the MA world. I don't go to MAs for this very reason...I want an SP who pleases me the way a GF would and I want to please her the way a BF would. If you want a GFE either get yourself a real GF or go to a good independent SP who is actually interested in providing this level of service....and it is a level of service...not just "wam bam thank you ma'am" or "jack hammer" hand finish.

I don't think it should be that black and white...if you consider GFE as a set of services...then yes, I agree with you 100%, those "services" are not usually available from an MA, get yoursefl a GF or an SP that advertises said "services". But for me the operative letter in GFE is the "E"...experience. When you see an RMT it is nothing like you GF giving you a massage, many MA's in spas discussed here provide an RMT style massage and "RMT style" finish, a bit mechanical but it gets the job done. Whereas there are MA's that provide a more GF like experience, a more sensual touch, it does not need to include a set of services for me. I realize that is helpful to determine who is GFE and who is not. I have had sessions with what I would consider GFE MA's that were far more GF like than SP's that advertise as GFE...so I guess it is always not that black and white for me.