After seeing the second plane hit live I showed up to work (downtown Hotel) early. Being an American property, we were on high alert. Most of our guests were Americans as usual. We set up a big screen tv in lobby for news.
Since airport was shut, almost everyone wanted to stay another night. But since there was no one coming in, it was not hard to extend current guests.
My biggest challenge was trying to make my co-worker stop crying in back room. You see her friend's dad was in one of the towers, on a floor above the level where the planes hit. He had called his daughter and said goodbye.
No amount of my hugs, consolations, I am sorry was enough from me for all the people I met that day. We lost a hotel right below WTC that day.
Prolly the sadest day of my life.