Haven't posted anything in quite some time, but I felt the need to let my fellow terbites know about what happened to me this afternoon.
Simply Splendid out of T.O. are continuing their visits to K-W this week and posted that REMY would be available for in-calls today and tomorrow.
Given that her body type suits my tastes and I haven't partaken in the hobby in a while, I thought I would take the plunge, even though the cost ($250/hr) was more like Toronto rates vs. K-W.
I called yesterday afternoon to secure my appointment for one hour and was instructed to call back today between 11-1PM to confirm my appointment, which I did at 12:30. Everything was good to go, I was given the hotel address and asked to check back a few minutes before my scheduled time for the room number. I arrive and call in as instructed 4 minutes prior, only to be told that she hasn't checked in with them yet and that she would check in with her and call be back in a "few" minutes. Wait around in the parking lot for another 15 minutes and think to myself, this is nuts, my time is valuable as well. I call the agency number back and the girl on the line tells me that she is still waiting for Remy to text her back. My schedule today is tight, so I can't wait around any longer, not knowing how much more time it will take for Remy to respond. I advise the phone girl that I can't wait any longer and that she should simply cancel my appointment at this point. What do I get as a response???? Not a "I'm terribly sorry" .... not a "We'll make it up to you next time" .... what I got instead was " OK.... have a nice day ... CLICK!"
Now I know that sometimes "Things Happen" and delays in a scheduled appointment time may sometimes be unavoidable. I had to call an SP once 10 minutes prior to an appointment to let her know I was on my way to the hospital instead, do to a family crisis. What I do expect from any agency however is some "CUSTOMER SERVICE". As a business owner myself, when I find that my services have left a client feeling they didn't receive the attention they deserved, I have always found a way to make it up to them in hopes of retaining them as a client. Apparently, the folks from Simply Splendid don't follow the same customer service ethic that I attempt to instill in my staff.
I resist the urge to place any blame on this to Remy herself, as I don't know the details of her situation and why she was delayed. It may have been unavoidable, and maybe not. I will probably never know. What I do know is that Simply Splendid could have handled the situation in a much better manner and perhaps retained me as a potential future client.
So, good luck booking with this agency guys and I hope you have better luck than I did. As for me, "Simply Splendid" is now listed in my books as "Simply Terrible"... and I don't see myself booking with them again anytime soon.
~Cruzin
Simply Splendid out of T.O. are continuing their visits to K-W this week and posted that REMY would be available for in-calls today and tomorrow.
Given that her body type suits my tastes and I haven't partaken in the hobby in a while, I thought I would take the plunge, even though the cost ($250/hr) was more like Toronto rates vs. K-W.
I called yesterday afternoon to secure my appointment for one hour and was instructed to call back today between 11-1PM to confirm my appointment, which I did at 12:30. Everything was good to go, I was given the hotel address and asked to check back a few minutes before my scheduled time for the room number. I arrive and call in as instructed 4 minutes prior, only to be told that she hasn't checked in with them yet and that she would check in with her and call be back in a "few" minutes. Wait around in the parking lot for another 15 minutes and think to myself, this is nuts, my time is valuable as well. I call the agency number back and the girl on the line tells me that she is still waiting for Remy to text her back. My schedule today is tight, so I can't wait around any longer, not knowing how much more time it will take for Remy to respond. I advise the phone girl that I can't wait any longer and that she should simply cancel my appointment at this point. What do I get as a response???? Not a "I'm terribly sorry" .... not a "We'll make it up to you next time" .... what I got instead was " OK.... have a nice day ... CLICK!"
Now I know that sometimes "Things Happen" and delays in a scheduled appointment time may sometimes be unavoidable. I had to call an SP once 10 minutes prior to an appointment to let her know I was on my way to the hospital instead, do to a family crisis. What I do expect from any agency however is some "CUSTOMER SERVICE". As a business owner myself, when I find that my services have left a client feeling they didn't receive the attention they deserved, I have always found a way to make it up to them in hopes of retaining them as a client. Apparently, the folks from Simply Splendid don't follow the same customer service ethic that I attempt to instill in my staff.
I resist the urge to place any blame on this to Remy herself, as I don't know the details of her situation and why she was delayed. It may have been unavoidable, and maybe not. I will probably never know. What I do know is that Simply Splendid could have handled the situation in a much better manner and perhaps retained me as a potential future client.
So, good luck booking with this agency guys and I hope you have better luck than I did. As for me, "Simply Splendid" is now listed in my books as "Simply Terrible"... and I don't see myself booking with them again anytime soon.
~Cruzin
