This... is the solution assuming the person is getting the aceent E instead of "?"
Need computer nerd help
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This... is the solution assuming the person is getting the aceent E instead of "?"
I get nothing when I press question mark and no slash as well and no number five and six
my computer has frozen at times so I suspect virus
I am protected by Norton and just ran a scan and it destroyed 30 threats but the problem persists but the freezing has stopped
If you suspect virus or malware it could have compromised your installed Norton. Go to http://housecall.trendmicro.com and run their free online scanner. the download Malwarebytes from https://www.malwarebytes.org/mwb-download/ free version is fine and run a full scan.
Checking your international settings and keyboard settings are correct in control panel also highly recommended along with a good blast under the keys with the canned air.
Checking your international settings and keyboard settings are correct in control panel also highly recommended along with a good blast under the keys with the canned air.
My first thought was language settings, but sounds like that's been eliminated.
Does Device Manager show any fault conditions?
Suggest the following:
1) Try an external USB keyboard. Use a Microsoft one as the drivers are native. Another make may require a download and a virus may block that.
2) Boot into Safe mode and see if you can correctly type.
3) Boot from the Windows install disk. This will bypass the OS (including any potential viruses) on your PC. Find a screen that lets you type and see if the ? mark appears. You can also boot from a Linux distro disk if you have one.
4) Uninstall the keyboard driver (in Device Manager) then reinstall (you may have to "discover new hardware").
I googled and apparently there are viruses that can mess with keyboards. TheDr's suggestions sound good.
Does Device Manager show any fault conditions?
Suggest the following:
1) Try an external USB keyboard. Use a Microsoft one as the drivers are native. Another make may require a download and a virus may block that.
2) Boot into Safe mode and see if you can correctly type.
3) Boot from the Windows install disk. This will bypass the OS (including any potential viruses) on your PC. Find a screen that lets you type and see if the ? mark appears. You can also boot from a Linux distro disk if you have one.
4) Uninstall the keyboard driver (in Device Manager) then reinstall (you may have to "discover new hardware").
I googled and apparently there are viruses that can mess with keyboards. TheDr's suggestions sound good.
Please let us know when your problem goes away or if it's still an issue. I have come across this before and fixed it but I don't recall what I did. I don't want to go through all of the trouble of remembering what I did and posting print screens if it's fixed already.
Good god, grab a USB and download a Linux distro and install with pendrivelinux. Boot to USB and see if problem persist. This will eliminate software. Of course I would try external KB first.
Not fixed
that all the keys went at same time means it s not dust
I have no external keyboard so I must go to a pro for that test
Did you try all the things I suggested above, except the keyboard? Did none of them allow the keyboard to work? I'm especially curious about booting from the Windows (or Linux) disc. If that didn't bypass the problem, it's almost guaranteed to be hardware related.
Any USB keyboard will do. Got a friend that will let you plug in theirs for 10 min? One from work? There is zero risk to the loaner.
Assuming you did try everything, that last thing to try is resetting the BIOS. You will have to Google your laptop to learn how to do this, but it's usually: remove the CMOS battery, from the BIOS itself or a jumper on the motherboard. <-- this won't likely fix it, but it's the last $0 thing to try.
If it turns out to be hardware related, the problem could be the keyboard itself (most likely) or the motherboard. Replacing the keyboard is easy to do yourself and would cost ~$60 for a used keyboard and ~$120-140 for a new one. Installation in a shop would be around an hour and cost $50-80. <-- at this point you might as well take it to a local shop. They might have a few other tricks to rest it, but if it's a mother board problem no point spending cash on a keyboard.
I am with the guy in post 4. These are Windows 7 print screens. 
Make sure that your settings match these and then try. If no workie, restart after changing to these settings.
Make sure that your settings match these and then try. If no workie, restart after changing to these settings.
