I have always packed and unpacked my own items. That way you can start well, before the actual day. But I have used the same moving company three times. One of the long standing companies - United Van lines. Never had a problem with them, and nothing has ever been damaged, Some of my furniture is large, heavy, expensive. Others antiques, and they have always protected them, during the move. Could be one reason, if they do damage anything, they are on the hook for it. (smile) Some of those smaller companies, may not have the same rules. Good luck on the move.