I was traveling from Frankfurt, Germany to Moncton, and had an extremely poor experience.
The check in was fine, but the boarding staff were unfriendly. The food was very lousy, but worst of all, the flight attendants were shit.
My entertainment screen was frozen, and so I called a flight attendant over. She was a very ugly, 50 year old woman, who seemed irritated that I had called her for help. When I explained the situation, she did not understand. So I said, "My screen is frozen." and tapped twice on the screen to show it was not responding. She immediately became angry and yelled at me. "Stop jabbing the screen!" I said, "what?" She said, "It's not working because you keep jabbing it like that!" "I'm going to fix it, but don't touch the screen until I come back!" I was shocked that I was being talked to this way. Woudn't a normal response (instead of blaming me) be: "I'm sorry sir, I will try to fix the problem for you."
During this vacation, I also flew Qatar Airways, and cannot stress how different the flight attendants were. So gentle and polite, and also young and attractive (though they were wearing masks). Such a huge contrast. The flight attendants on Air Canada were middle aged white women, very unattractive, and very rude and unprofessional.
Not only that though. The flights kept changing on me, and I only had a one hour layover to catch my connecting flight. Of course, the incoming flight was delayed by more than one hour, so I missed the flight. Then they booked me for a flight the next day in the morning. They only gave me two $10 meal vouchers for all this trouble. I tried to see customer service, but after waiting 30 minutes in a line that never moved, I gave up and took an airport shuttle to a hotel that I had booked myself. The hotel was $150. In order to save on taxi, I had to call the hotel and verify how to take the shuttle, and spent 20 minutes in freezing weather to take it.
I filed a request for compensation, but don't know if it will be approved.
The check in was fine, but the boarding staff were unfriendly. The food was very lousy, but worst of all, the flight attendants were shit.
My entertainment screen was frozen, and so I called a flight attendant over. She was a very ugly, 50 year old woman, who seemed irritated that I had called her for help. When I explained the situation, she did not understand. So I said, "My screen is frozen." and tapped twice on the screen to show it was not responding. She immediately became angry and yelled at me. "Stop jabbing the screen!" I said, "what?" She said, "It's not working because you keep jabbing it like that!" "I'm going to fix it, but don't touch the screen until I come back!" I was shocked that I was being talked to this way. Woudn't a normal response (instead of blaming me) be: "I'm sorry sir, I will try to fix the problem for you."
During this vacation, I also flew Qatar Airways, and cannot stress how different the flight attendants were. So gentle and polite, and also young and attractive (though they were wearing masks). Such a huge contrast. The flight attendants on Air Canada were middle aged white women, very unattractive, and very rude and unprofessional.
Not only that though. The flights kept changing on me, and I only had a one hour layover to catch my connecting flight. Of course, the incoming flight was delayed by more than one hour, so I missed the flight. Then they booked me for a flight the next day in the morning. They only gave me two $10 meal vouchers for all this trouble. I tried to see customer service, but after waiting 30 minutes in a line that never moved, I gave up and took an airport shuttle to a hotel that I had booked myself. The hotel was $150. In order to save on taxi, I had to call the hotel and verify how to take the shuttle, and spent 20 minutes in freezing weather to take it.
I filed a request for compensation, but don't know if it will be approved.
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