I'll probably be accused of being racist by the usual suspects but more and more people in call centres can barely speak English or speak it with such a heavy accent as to be barely understandable.
Call Centres
- Thread starter Rockslinger
- Start date
I can relate. It's very hard to stay on the phone and listen to someone who I can hardly understand or have to keep asking them to repeat themselves. Maybe it's my impatience. It will bother some people, others not too much. But, yes it annoys me, I'm not rude about it; just annoyed.I'll probably be accused of being racist by the usual suspects but more and more people in call centres can barely speak English or speak it with such a heavy accent as to be barely understandable.
I guess it is crazy to expect people in call centres to speak proper English. My bad. Maybe we can use hand gestures to communicate.I won't accuse you of being a racist yet, but what is the point of saying this? The sky is blue, tires are round, water is wet, E=MC^2, what goes up must come down, etc... Why this fact?
One time it got so bad he (not at my request) actually asked one of his co-workers to speak to me. Her English was a bit better but not much. I finally gave up. A failure to communicate. Soon after I got an email from the company asking me for feedback on my call centre experience.someone who I can hardly understand or have to keep asking them to repeat themselves.
The fact that you preface so many of your posts with this sure makes one wonder, but if this is your whine of the week, you really are aching for attention.I'll probably be accused of being racist by the usual suspects but more and more people in call centres can barely speak English or speak it with such a heavy accent as to be barely understandable.
demand and supply really. more and more call centres are offshored. the well trained reps with good english are taken, this means these companies will now have to rush train more people. quality of language will definitely go down.
tbh i dont mind it at all. usually i end up getting used to their accent and we talk about other things. talked with this one dude from costa rica the other day... he told me alot about his country. was kinda nice
tbh i dont mind it at all. usually i end up getting used to their accent and we talk about other things. talked with this one dude from costa rica the other day... he told me alot about his country. was kinda nice
Exactly. This 'major' irritant might happen once every couple of years with me and all I do is ask them to repeat their point more slowly as there must be a bad connection, no reason to make them feel bad, they do, and problem solved.demand and supply really. more and more call centres are offshored. the well trained reps with good english are taken, this means these companies will now have to rush train more people. quality of language will definitely go down.
tbh i dont mind it at all. usually i end up getting used to their accent and we talk about other things. talked with this one dude from costa rica the other day... he told me alot about his country. was kinda nice
everytime you want to win an argument. just say "...and water is wet.."I won't accuse you of being a racist yet, but what is the point of saying this? The sky is blue, tires are round, water is wet, E=MC^2, what goes up must come down, etc... Why this fact?
This.Its not their fault. Blame the greedy CEO's who are not happy with their $50 Million
salary for outsourcing all the work.
These companies could hire people with great English, but folks like that tend to want to make a living wage, or something close.
Well said, it's a fact of life these days. I usually ask, in a polite way, where is the centre located and how's the weather. Most of the times it has been in India and hot and humid. They get a kick out of it! I just suck it up and try to get my answers.....I won't accuse you of being a racist yet, but what is the point of saying this? The sky is blue, tires are round, water is wet, E=MC^2, what goes up must come down, etc... Why this fact?
It goes both ways. There is also the reverse perspective that the people in the call center might have trouble understanding the Canadian/American accent sometimes.
Of course, they are trained to understand the accent but still, if you see from their point of view, our accents can be really weird as we gobble up letters and become lazy with pronunciation and thereby subjecting the agent to our dialect.
e.g "Hi I am calling from TOE-RAW-NO"
No, you are calling from TOE-RON-TOE
I have trouble understanding Chinese,Korean accents when ordering food on the phone. You get used to it the same way the person on the other side gets used to yours.
Of course, they are trained to understand the accent but still, if you see from their point of view, our accents can be really weird as we gobble up letters and become lazy with pronunciation and thereby subjecting the agent to our dialect.
e.g "Hi I am calling from TOE-RAW-NO"
No, you are calling from TOE-RON-TOE
I have trouble understanding Chinese,Korean accents when ordering food on the phone. You get used to it the same way the person on the other side gets used to yours.
What is your point?It goes both ways. There is also the reverse perspective that the people in the call center might have trouble understanding the Canadian/American accent sometimes.
Of course, they are trained to understand the accent but still, if you see from their point of view, our accents can be really weird as we gobble up letters and become lazy with pronunciation and thereby subjecting the agent to our dialect.
e.g "Hi I am calling from TOE-RAW-NO"
No, you are calling from TOE-RON-TOE
I have trouble understanding Chinese,Korean accents when ordering food on the phone. You get used to it the same way the person on the other side gets used to yours.
I live in CANADA and I speak ENGLISH.
If I have a need to call one of my service providers that I PAY FOR, then I expect the experience to be easy and seamless... not a struggle due to language barriers.
This makes perfect sense, although we should throw the other official language in there as well (in case they want to order a 7-Up on an Air Canada flight). Of course, if you are in China, you are expected to communicate in Mnadarin or Cantonese.I live in CANADA and I speak ENGLISH.
That's really a good answer when the reason you're talking to them is not a survey.I just hang up after i tell them i do not participate in surveys.
Sorry when i see call centre i think surveys. When i call Bell with a problem i ask to speak to someone in Canada, works for me.That's really a good answer when the reason you're talking to them is not a survey.
The Bell billing department is in Manila Philippines.When i call Bell with a problem i ask to speak to someone in Canada, works for me.
