Best Buy - Our people are not on commision * BULL SHIT!

[Cycleguy007]

Have to agree with you on most things that are sold with extra warranty charged.

That said. Furnaces (the newer ones), totally electronic flat top stoves and top line fridges with electronic everything including ice through the door do have an above average breakdown rate. I would buy an extended warranty on these items only.

You're right toughb... In fact, the ONLY extended warranty I had ever purchased (at the time...) was when I bought new appliances about 10 years ago. (I even congratulated the salesman as being the only one to ever successfully sell me one- but I did talk him down from $250 to $150! LOL) Paid off in spades too... Because I bought Fridge, stove, dishwasher and microwave all at the same time, the warranty covered up to 2 appliances so I chose the Fridge and dishwasher (most moving parts etc...) The ice maker broke down twice and the motor went on the dishwasher- All of which was fixed for free... (As a result, I have since amended my personal policy on extended warranties... and have purchased one for our new Washer/ Dryer as well...)

Extended warranties for electronics like Ipods, DVD players and even computers etc almost NEVER pay off since they depreciate so quickly and become obsolete. (newer/ better/ faster thing comes along...)

Just my nickels worth.

 

[masterchief]

I agree on the whole appliance issue. I bought an extended warranty on a dishwasher that ended up needing two sets of repair calls that all happened after the manufacturers warranty lapsed (1st time it was the motor, and 2nd was the main pump). Luckily after the second breakdown the store decided under the provisions of the warratntyto replace the unit with a new (and better one).

 

[blackrock13]

Some people 'are' finally getting the message. The first price isn't always the final price, but make everyone happy; you save some money, the sale guy makes some money and the store makes some money.

 

[NorthernBear]

I purchased a 22" monitor from Staples for a pretty good price. At the same time I also bought two towers and a jet printer. I put the entire thing on one bill and was able to get a deal on the warrantee.

The warrantee was good for two years and after 9 months the monitor's screen blacked out. I took it back to Staples and they told me that the warrantee is only good if the monitor is returned in it's original box with the original packaging. Who the hell holds on to the original styrofoam and cardboard for every item they own for two years after they buy it? I'm sorry but I simply do not have room in my house for all that crap.

I told the manager that I will be purchasing another monitor but definitely never again at Staples. Before I left I asked him to pull up my customer profile and check the list of items that had been purchased on my credit card at this particular store. He tried to stop me from leaving the store but I told him that I have had enough business with his store and I will now take my business elsewhere from here on in.

 

[blackrock13]

I purchased a 22" monitor from Staples for a pretty good price. At the same time I also bought two towers and a jet printer. I put the entire thing on one bill and was able to get a deal on the warrantee.

The warrantee was good for two years and after 9 months the monitor's screen blacked out. I took it back to Staples and they told me that the warrantee is only good if the monitor is returned in it's original box with the original packaging. Who the hell holds on to the original styrofoam and cardboard for every item they own for two years after they buy it? I'm sorry but I simply do not have room in my house for all that crap.

I told the manager that I will be purchasing another monitor but definitely never again at Staples. Before I left I asked him to pull up my customer profile and check the list of items that had been purchased on my credit card at this particular store. He tried to stop me from leaving the store but I told him that I have had enough business with his store and I will now take my business elsewhere from here on in.

That's total horse shit from the manager and a heads up like this is a good one for sure. A quick call to the regional office, just for clarification of the policy, is always a good move and can reap benefits.

 

[wangbang]

Who the hell holds on to the original styrofoam and cardboard for every item they own for two years after they buy it? I'm sorry but I simply do not have room in my house for all that crap.

What timing. I actually spent yesterday clearing out boxes from a crawlspace. Think I had the original boxes and styrofoam for everything we have purchased in the past ten years. All gone now.

 

[emailme84]

I recently gave in to the extended warranty pitch at The Brick. I bought 3 appliances and they offered to bundle the three warranties and take $100 off the total of the purchases plus $100 off the total premium of the three warranties. Then they further offered to refund 100% of any warranty premium if I don't claim for repairs by expiry. So if any of the appliances break I'm covered. If not I have a few hundred banked for my next purchase.

The credit back isn't that great, there is restrictions as to what you can use your credit for.

 

[girorok66]

Next time when a Future Shop/Best Buy associate is trying to sell you an extended warranty, ask him/her, "I can purchase the extended warranty within 30 days of my purchase, right?" They have to say "yes", asked for his/her name and tell him/her that you will think about it. That will end the discussion most of the time. Just telling them "no" will often ended up with more sales pitch on the merit of extended warranty. Oh, and even if you have bought the extended warranty you can refund it within 30 days, I believe.

If you look up "Mean Time to Failure" and the "bathtub curve" you will never buy one. Seriously.

 

[james t kirk]

I purchased a 22" monitor from Staples for a pretty good price. At the same time I also bought two towers and a jet printer. I put the entire thing on one bill and was able to get a deal on the warrantee.

The warrantee was good for two years and after 9 months the monitor's screen blacked out. I took it back to Staples and they told me that the warrantee is only good if the monitor is returned in it's original box with the original packaging. Who the hell holds on to the original styrofoam and cardboard for every item they own for two years after they buy it? I'm sorry but I simply do not have room in my house for all that crap.

I told the manager that I will be purchasing another monitor but definitely never again at Staples. Before I left I asked him to pull up my customer profile and check the list of items that had been purchased on my credit card at this particular store. He tried to stop me from leaving the store but I told him that I have had enough business with his store and I will now take my business elsewhere from here on in.

Why not just give them the box the new one came in?

 

[oldjones]

The "…items must be returned in the original packing" requirement is a fairly common requirement in a warranty agreement. It's a sensible way to demonstrate your bad handling didn't cause the breakdown, and if you're buying that extra warranty you're betting you'll need that packaging for the return.

James T.'s's suggestion's brilliant; I can just imagine any smart manager's face lighting up when you solve his 'kiss a good customer goodbye or break the rule' dilemna for him.

 

[NorthernBear]

Why not just give them the box the new one came in?

I was not going to get a new one. They were going to package the monitor up and send it to Mississauga for repairs.