I agree, used to have bell and couldn't call from basements etc. With rogers I can even call from an elevaton. They do both suck on billing, trying to penny pinch you and both are crooks just like our politicians and banks
I am sorely tempted to test them on this. When I took out this new phone and signed a three year deal, I agreed, in writing, to a number of features. Since then, they have changed a number of the features saying that they are no longer offered. For example, at signing, I had unlimited Canada-wide calling for a flat rate. When I increased by data usage, they increased my plan to include more data and more talk minutes. The next month, I had about $300 worth of long distance charges. I called to complain and they advised that I was over my "x" minutes of long distance. I replied that I had unlimited long distance. Their response was that I used to have that, but with this new data/talk package, that was no longer available. So, I asked for my old plan back (I was cheaper paying for more data that for the long distance) and was advised that that plan no longer existed, and that I only had it because it had been "grandfathered" on my plan...
My opinion is that they either intentionally or accidently (Ya, right) created a situation where part of the contract I agreed too was removed without my consent (written or verbal) and therefore the contract is invalid.
It's hard to imagine that they would persue this too hard for the $400 they want. (And I appreciate that it will cost more than this for me to argue with them.. that's not even a month's billing...) It's kinda the principal of the matter!
