Bell vs Rogers Wireless

For those that have used both Bell and Rogers Wireless...

  • Rogers is better

    Votes: 23 41.8%

  • Bell is better

    Votes: 13 23.6%

  • They both suck. I use phonebooths

    Votes: 19 34.5%
  • Total voters
    55
S

Stoo

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Oct 26, 2001
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In a swamp, up to my ass...
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I suppose that this should be in the technology section but it's more of a "service" type question...

I've been with Bell Mobility for years. I have few complaints with how my phones (Blackberrys) work. My complaint is that every month (and I do mean every month) I spend an hour on the phone with them because every month, they fuck my invoice up. I don't know how this happens and they don't either but it does. Rates change. Features disappear. Features are added on. Every month. Just when I get them to agree to a sensible package, the bill skyrockets, I argue, they credit. Every month. I have better things to do.

I am once again thinking of changing to Rogers, partly because of better technology but I just want to try being someone else's customer. But then I hear that Rogers' service is just as bad as Bell's and possibly worse.

I have been approached by Telus and others, but I use my phone internationally and I understand that this is problematic.

So, for those of you who have used both, who do you prefer, Bell or Rogers?

Along the same lines, Bell wants to nail me $400 per phone to cancel my contract. My feeling is that since they have changed my package and discontinued features that I originally agreed to, the contract is no longer valid. Has anyone done battle with them?

And finally, the Telus guy said that they would buy out my Bell contract. Will Rogers?

Thanks!
 
Stoo said:
I suppose that this should be in the technology section but it's more of a "service" type question...

I've been with Bell Mobility for years. I have few complaints with how my phones (Blackberrys) work. My complaint is that every month (and I do mean every month) I spend an hour on the phone with them because every month, they fuck my invoice up. I don't know how this happens and they don't either but it does. Rates change. Features disappear. Features are added on. Every month. Just when I get them to agree to a sensible package, the bill skyrockets, I argue, they credit. Every month. I have better things to do.

I am once again thinking of changing to Rogers, partly because of better technology but I just want to try being someone else's customer. But then I hear that Rogers' service is just as bad as Bell's and possibly worse.

I have been approached by Telus and others, but I use my phone internationally and I understand that this is problematic.

So, for those of you who have used both, who do you prefer, Bell or Rogers?

Along the same lines, Bell wants to nail me $400 per phone to cancel my contract. My feeling is that since they have changed my package and discontinued features that I originally agreed to, the contract is no longer valid. Has anyone done battle with them?

And finally, the Telus guy said that they would buy out my Bell contract. Will Rogers?

Thanks!
Click to expand...
ask Telus to clarify when they are going to change to GSM ..the universal accepted network that Rogers is using...than decide
 
Rogers is cheaper for calls
Bell is cheaper for Data
Bell rapes you on the phones because of the CDNA system.
Rogers is GSM any GSM unlocked phone works on their system.
Bell has a better coverage area.
It really depends on what you want to do with your phone. For a business I think Bell gives you the most bang for your buck because they do have small & large business plans that I have been told are competitive.
For personal use it can go either way. If you're a heavy talker ROGERS. If you're a heavy Surfer and IM user BELL. If you're a mix then it doesn't matter. If you stay in the major cities Coverage is about the same but when you go into the boonies you're stuck with Bell. If you Hunt you know by now the only signal in the bush is Bell's.
 
Oh and for International use Bell has many contracts for roaming but you should do what I do. When I reach the country I will be in I buy a pay per use phone there. Then I call the cell provider here on their collect customer service line and ask them to activate call forwarding while I am out of the country to either my home number,office number or the cell I bought on pay as you go. You can check your home & office voicemails remotely so you're fine. and if you want to be really technical in NYC there's an IP telephone company that gives you 3 phone numbers in any 3 cities in canada/us and a toll free number for canada/usa with online voicemail. I would use that always for business. You can check voicemail online from anywhere you have an internet connection.
 
Part of my frustration with Bell is that a bought a BB 8830 a while ago specifically because I could use it overseas and in the Caribbean. Before I bought it, I confirmed that it would would work in the places I need it to. Since then, several areas are no longer covered. Bell tells me that it's because of contract disputes with the local Telcos.

I use my phone in the boonies a fair bit though and it is my understanding that Bell is better generally in that regard. On the other hand, I just moved and my Bell phone doesn't work worth a crap where I live.

Maybe I need both... :(
 
Davy.Biggie said:
Oh and for International use Bell has many contracts for roaming but you should do what I do. When I reach the country I will be in I buy a pay per use phone there. Then I call the cell provider here on their collect customer service line and ask them to activate call forwarding while I am out of the country to either my home number,office number or the cell I bought on pay as you go. You can check your home & office voicemails remotely so you're fine. and if you want to be really technical in NYC there's an IP telephone company that gives you 3 phone numbers in any 3 cities in canada/us and a toll free number for canada/usa with online voicemail. I would use that always for business. You can check voicemail online from anywhere you have an internet connection.
Click to expand...


I use rogers. When I get to a destination country, I just buy a sim card and use it locally on my unlocked phone, as GSM is pretty much standard everywhere. These sim cards are even available now in the US.

Leave your home number of voice mail, and pick up your voice mail as needed - or leave an updated message with your out of country number if needed. You save a ton of money on local calls in your destination country, and you can use the same phone in all places.

As a side note, I think all providers pretty much suck, Bell is so nasty to deal with I would rather have to deal with a tired and drunk dentist.
 
BoringBob said:
Bell is so nasty to deal with I would rather have to deal with a tired and drunk dentist.
Click to expand...
That's pretty much where I am with them. I find it hard to believe that another company could be worse... It's the CSR's smug attitude that drives me nuts. I know they won't even miss me if I leave, but it will make me feel better!
 
They both suck.
Lesser of two evils would be Rogers.
Bell's billing system is a nightmare.

Go for Virgin or Telus.
 
I was one of the first people to sign up for Bell wireless many years ago..they were a client of mine. And the analog service was good until it was oversold. I transfered to Bell digital and it was horrific. The only phones they had werre the Qualicom's and they sucked canal water.

I eventually gave up and went to Rogers and I haven't had any problems at all. Better signal and very few drop out areas - but my usage is confined mainly to metro Toronto.

I did for a time have a pay as you go Telus phone for hobbying and it was really good! I thought it was better than bell or rogers.

I think a lot of the problems people encounter is based on where they are using the phone. Every company will have null signal problems.

As for service, Rogers has been really easy, aside from the insane speak into the phone menu system to reach a service rep.

I hate Bell period for out sourcing their call centre's to India. I have nothing against India, I just think thre are many people from India here in Canada that would love a job! I don't like it when a Canadian company doesn't hire Canadians. Think about it, if Canadian companies won't hire Canadians...who will?
 
5hummer said:
They both suck.
Lesser of two evils would be Rogers.
Bell's billing system is a nightmare.

Go for Virgin or Telus.
Click to expand...

I agree they both suck, but Rogers bill system is horrible and nothing but problems. I personally hate Rogers more but there coverage is better.


Go to Fido (an arm of Rogers) for GSM service and slightly better customer service and pricing.
 
MarkII said:
I think a lot of the problems people encounter is based on where they are using the phone. Every company will have null signal problems.
Click to expand...

I switched from Bell to Rogers about 3 months ago and I think that Rogers has more "dead zones" (no signal) in Toronto than Bell. Is that correct?
 
OMG ... I can't believe you guys voted for Rogers / Bell!!! LOL

Come on ... I tried them both .... back to Telus forever! Trust me.
 
I was really hoping that when I checked in on this pol this morning there would be some great reason to change... It doesn't look like it though.

Like I said initially, I really don't have any complaints with Bell's technology. The phone works fine everywhere except my house (and this can be solved with call forwarding).

From what I'm reading, there are as many "issues" with Rogers' bills as there is with bills... :(

I'm supposed to be talking to a Rogers' rep today, so we'll see what develops.
 
Both these giant companies Rogers as well as Bell are complete Rip-Off's
they are ilegally charging their customers The System Access Fees every month, which our govt had allowed them for a limited period only, but still there is no authority in our country who can ask them why are they charging such a illegal fees every month and making billions of $ at the cost of its consumers, their regular tariff is also pretty high over here in Canada, even third world countries like India the cost of mobile/cell phone and its tariff is much cheaper in ALL RESPECTS. Someone over here in our Govt.. should check these companies and regulate them for the intrest of common consumers, its high time now some one should act fast.
 
I can tell you that regardless of your complaints with BELL - when you switch, you will have to buy out contract.

I use Rogers and have no problems. My bills are very easy to read and any issues I have had are dealt with right away, easy as pie. It is not often that I have any issues.
 
RonaldMcFondled said:
i think they both suck, but i'lll give it to rogers for the better reception
Click to expand...

I agree, used to have bell and couldn't call from basements etc. With rogers I can even call from an elevaton. They do both suck on billing, trying to penny pinch you and both are crooks just like our politicians and banks
 
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