Rogers Canada wide outage this morning
- Thread starter Phil C. McNasty
- Start date
Rogers CEO Tony Staffieri said "pretty close to 100 per cent" of the company's network is back online following widespread outages on Friday, which he attributed to a network failure after a maintenance update.
"One hundred per cent of our wireless customers have service across the nation. And in terms of our cable, both home and business, less than one per cent are still having what we would describe as intermittent issues," Staffieri said in an interview with CTV New Channel on. "But our teams are on it and we hope to resolve that within the hour."
The company said on Friday evening services were "starting to recover." In a statement late Friday night, Staffieri said the company had made "meaningful progress towards bringing our networks back online" and apologized for the service disruption.
Staffieri told CTV News Channel the cause of Friday's outage was a "network system failure" following a maintenance update done between late Thursday night and early Friday morning.
The network outage affected several mobile and internet services, banks, debit purchases, passport offices and Canada's ArriveCAN app.
"These are typically, very routine updates in our core network. That update caused some of the routers in our system to malfunction and that malfunction caused traffic overload. And as a result of that, the whole system just shuts down and the network became inoperable to our customers," he said.
After the problem was identified, Staffieri said technicians replaced the troublesome software, equipment and network configuration.
"We work through that all of yesterday and through the night to make those changes, so we can move quickly as possible to get the network up," said Staffieri.
Rogers says it will be automatically crediting customers to make up for the lost service. Staffieri says the company will also be investing in building redundancy and resiliency in its network to prevent future outages.
"We are proactively applying bill credits for those customers, but more importantly, we're making sure that we're putting the money back into investing in the things they need to make sure that they have that resiliency and redundancy in the network so that they can rely on and we can earn their trust again on the Rogers network," he said.
On Saturday morning, Rogers announced services had restored for "the vast majority" of its customers and said its technical teams were working to ensure the remaining affected customers are back online as quickly as possible.
However, the company said some customers may experience delays in regaining full service as traffic volumes return to normal.
Rogers outage: CEO says service back for most customers | CTV News
"One hundred per cent of our wireless customers have service across the nation. And in terms of our cable, both home and business, less than one per cent are still having what we would describe as intermittent issues," Staffieri said in an interview with CTV New Channel on. "But our teams are on it and we hope to resolve that within the hour."
The company said on Friday evening services were "starting to recover." In a statement late Friday night, Staffieri said the company had made "meaningful progress towards bringing our networks back online" and apologized for the service disruption.
Staffieri told CTV News Channel the cause of Friday's outage was a "network system failure" following a maintenance update done between late Thursday night and early Friday morning.
The network outage affected several mobile and internet services, banks, debit purchases, passport offices and Canada's ArriveCAN app.
"These are typically, very routine updates in our core network. That update caused some of the routers in our system to malfunction and that malfunction caused traffic overload. And as a result of that, the whole system just shuts down and the network became inoperable to our customers," he said.
After the problem was identified, Staffieri said technicians replaced the troublesome software, equipment and network configuration.
"We work through that all of yesterday and through the night to make those changes, so we can move quickly as possible to get the network up," said Staffieri.
Rogers says it will be automatically crediting customers to make up for the lost service. Staffieri says the company will also be investing in building redundancy and resiliency in its network to prevent future outages.
"We are proactively applying bill credits for those customers, but more importantly, we're making sure that we're putting the money back into investing in the things they need to make sure that they have that resiliency and redundancy in the network so that they can rely on and we can earn their trust again on the Rogers network," he said.
On Saturday morning, Rogers announced services had restored for "the vast majority" of its customers and said its technical teams were working to ensure the remaining affected customers are back online as quickly as possible.
However, the company said some customers may experience delays in regaining full service as traffic volumes return to normal.
Rogers outage: CEO says service back for most customers | CTV News
“You don't see this in other countries and this is the second time in 15 months that Rogers network has gone down.”
The technology expert said one of the obvious concerns that has been highlighted with the outage is Canada’s dependency on only three major telecommunication companies.
“It just shows how unfair it is in Canada that we only have three big carrier companies,” Baryer said.
‘Very, very alarming’: B.C. technology expert weighs in on Rogers’ outage (msn.com)
The technology expert said one of the obvious concerns that has been highlighted with the outage is Canada’s dependency on only three major telecommunication companies.
“It just shows how unfair it is in Canada that we only have three big carrier companies,” Baryer said.
‘Very, very alarming’: B.C. technology expert weighs in on Rogers’ outage (msn.com)
I have Rogers in my office and Bell at home.
Bell has been far more reliable than Rogers. I've experienced 3 outages from Rogers in the past month or so. The latest of course being the one on Friday all day.
I'm probably going to look at an alternative when my contract is up in September.
Bell has been far more reliable than Rogers. I've experienced 3 outages from Rogers in the past month or so. The latest of course being the one on Friday all day.
I'm probably going to look at an alternative when my contract is up in September.
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thinking of switching to Telus
Telus
Unlimited 50 5G+
$80
per line per month with 4 people
Our fastest 5G+ speeds and unlimited data for users who want the best performance.
50GB data at speeds up to 1Gbps and unlimited data at reduced speed2
Unlimited nationwide talk & text
Unlimited international messaging
Telus
Unlimited 50 5G+
$80
per line per month with 4 people
Our fastest 5G+ speeds and unlimited data for users who want the best performance.
50GB data at speeds up to 1Gbps and unlimited data at reduced speed2
Unlimited nationwide talk & text
Unlimited international messaging
Hmmm
Would it surprise you to know that there are only 3 "major" telecom companies in the USA.
Verizon
T mobile
AT&T
Not really flabbergasted. Take up your complaint with CTV. That's who I quoted.
Seen his statement in the news. What a joke LOL.
Pretty sure his PR team wrote his words for him.
He comes off as huge turd to me.
He’d make a great politician. Right up there with Doug and Donald
Government regulations coming: https://www.blogto.com/tech/2022/07/what-government-doing-make-sure-never-another-rogers-outage/
Class-action lawsuit filed: https://montrealgazette.com/news/lo...st-rogers-for-service-outage-inconveniences?r
Not sure if this is confirmed or not but they are reporting that the total compensation of credit for this inconvenience amounts to $3.80
I walked by the Rogers store at Fairview mall yesterday, no customers inside lol, just 2 employees.
I don't understand why would people want to work these 2 monopoly greeds telecoms, Rogers and Bell. Lol people switching to Bell, Bell is same garbage like Rogers, expensive, bad services and rude costumer services
I don't understand why would people want to work these 2 monopoly greeds telecoms, Rogers and Bell. Lol people switching to Bell, Bell is same garbage like Rogers, expensive, bad services and rude costumer services
Very true both are unreliable due to the power of monopoly. At the very least Rogers Help Line isn't located in Bangalore India.
Vassy Kapelos is a sexy put bull when she needs to be.
Of course his PR team wrote this, and the lawyers went through it as well to ensure they didn't open themselves up to a lawsuit....which we all know is coming....
I wonder how much the outage cost the economy. We know that many SPs were unable to book or confirm appointments. Then there is the large economy. How many Uber drivers or DoorDash workers couldn't work? Or the thousands of other businesses that used Rogers for the telephone/internet. We're talking about a billion bucks maybe? And Rogers is only going to discount your bill for one day, which could be like $3 bucks for more cell phone users....
I wonder if anyone died because they couldn't call 9/11???
Not to nitpick, but there are a few more, including a slew of regional independent providers.
List of mobile network operators in the United States - Wikipedia
en.wikipedia.org
But yes, those three have the bulk of US mobile users.
As for Canada, we all know we're getting gouged on our cell data plans. In virtually every other country they have significantly cheaper plans. The prairies used to have cheaper plans than other provinces, but I don't know if that is still a thing. You could only see those prices if you had a VPN, since they were geo-locked.
You need to know, internalize, understand, and accept this truth:
Rogers and that dickhead president does not give a flying fuck about any of that.
