I’m conflicted about how this particular incident was handled, but a bigger issue that worries me is that there seems to be a kind of bubble chamber culture developing on Twitter where some SPs are more open to posting client information than they used to be.
For example, a few months ago, a reasonably well-known Ottawa independent SP posted a client’s real name and phone number to Twitter just because he had been a no-show two times in a row. I get it, she was angry, but she also could have destroyed this man’s career.
Once this kind of culture starts developing, screening is going to get harder because everyone is going to be paranoid about being outed. And it undermines trust in general... if this kind of info sometimes gets tossed around on Twitter, it makes the mind wonder what kind of information about clients is being tossed around between SPs in slightly less public forums, like private multi-person chat services, where info could easily be leaked by any disgruntled participant.