In defense of Rogers. I called and complained about some trivia matter (can't remember what now). I told the guy that I am currently "between projects" and he knocked $20 off my bill. Of course, my charming personality didn't hurt. (When one is "between projects" one has time to call and complain about trivia matters.)
worst CSR experience
- Thread starter Uzo
- Start date
I had a problem with Bell about four years ago. I just looked up the SVP of marketing for Bell. I sent an email and called her directly and left a message. Within a day two people from the marketing department were tripping over themselves to help me.
Just be sure to say something that marketers like - something such as "as you know a complaining customer tells at least nine people of the experience" or "I'm posting all of my experience about this on RedFlagDeals or other consumer site", and they'll call or "I love the new campaign you've got - too bad your customer service doesn't come close to reflecting the brand you're trying to portray."
When I did this well Bell, I just gave them my phone number, and they were very well acquainted with my case - suggesting that they were able to pull the recordings of the calls I had with the CSR's.
Just be sure to say something that marketers like - something such as "as you know a complaining customer tells at least nine people of the experience" or "I'm posting all of my experience about this on RedFlagDeals or other consumer site", and they'll call or "I love the new campaign you've got - too bad your customer service doesn't come close to reflecting the brand you're trying to portray."
When I did this well Bell, I just gave them my phone number, and they were very well acquainted with my case - suggesting that they were able to pull the recordings of the calls I had with the CSR's.
I agree, Rogers gets a WTF call from me atleast one a month.
With them, I simply ask them to direct me to their retention/save team, forget the CSR's...no respect, no sense of service, overall RUDE.
Good Luck, its part of the era that we live in....until we get more wireless competition like in the US, packages, and service will remain the same.
With them, I simply ask them to direct me to their retention/save team, forget the CSR's...no respect, no sense of service, overall RUDE.
Good Luck, its part of the era that we live in....until we get more wireless competition like in the US, packages, and service will remain the same.
Radio_Shack said:
Hint...
Whenever this happens, it's a great opportunity to hit them up for compensation e.g. ( a monetary credit on your account). I've gotten at least four or five this year...
Whenever this happens, it's a great opportunity to hit them up for compensation e.g. ( a monetary credit on your account). I've gotten at least four or five this year...
