Why I Hate Bell Mobility....

[SweetSerenity]

I have been having issues with my phone pretty much since I got the damn thing. I've called and spoken with people about it before, and seen people at the in-store locations. Yesterday I was so fucking pissed off at them, so I wrote them an email;
>Previously I have contacted Bell both by phone and
in store about problems with my cell phone. Texts sent or received were
delayed from several minutes to several hours. I was told at the time no
one could help me. Today I called and was told that I could be helped. I
spent today talking to various people, performing tests, doing four soft
resets and one hard reset. After all this I was finally told that the
problem is with my device, and that nothing can be done without cost, as
my phone is no longer under warranty.
Why is it that when I called before the warranty expired no one could
help me, and no one had ever heard of this happening before. Yet now
that my warranty is over, I have no problems getting ahold of people who
can help me? And why does Bell's customer service continue to be so
inconsistent?

And here is what they sent me as a response;
>Upon full review of your email and your account, our records shows you
have contacted our Technical Solutions department and was able to
receive the test text messages. I wish to clarify that our Technical
specialist mentioned that it might be a software issue; however, it is
not yet determined. I cordially invite you to contact our Technical
Solutions department should the issue pertains.

Can any of you see why I'm so pissed at Bell? They didn't answer a fucking thing, the bitch who responded obviously needs to learn to type, and no, I wasn't able to recieve the fucking test messages and those that I did were delayed, which is the problem I was calling about. Not all of them came through. But of course, they have to make it sound like they are being helpful, when really all they are doing is trying to cover their asses.

 

[Cycleguy007]

Were you even able to UNDERSTAND the person on the other end of the phone? Don't know if it has been changed, but whenever I've had to call Bell, Rogers, and pretty much anyone else for that matter, I ALWAYS got a call centre in BF India! Yes they speak English, but with such a thick accent, it was hardly recognizable. They don't understand us either for that matter... just the other day it took 10 minutes just to verify my account info! (Name, address, phone # etc...)

 

[hwic]

Totally agree. Rogers is no better.

Tried to get several small items cleared up over the years and the arrogance of the "service" reps is pretty much unbelievable I have discovered that if you insist on speaking to someone with whom you can lodge a dispute, they won't give you what you want but will offer you something to appease you.

Needed a second line which I won't use much and a friend who works in a Bell store directed me to PC Mobile at Loblaws. The Bell store pricing for a 'pay as you go' phone was $89 for phone, .40/minute for air time and .75 for Long Distance. Loblaws PC Mobile phone $49. airtime .20 LD .45 After taking the PC phone I discovered that KooDoo has even better plans especially if you are using lots of time. Thinking about switching when my main number contract is up.

 

[flubadub]

I had issues with Bell as well. Crappy service, dropped calls, bad reception, bad phone.

But the penalty to leave the contract was too high, so I just had to wait it out. No more contracts for me.

 

[SweetSerenity]

CG; Of the six people who tried to help me yesterday, two actually spoke english. Like, without an accent at all. The second was the only person who actually helped me at all, and went through everything with me. I had to ask a couple of the others to repeat themselves several times. One actually had the audacity to tell me it was my fault I was having troubles, because he was getting static from my phone. I told him there wouldn't be a problem if he could speak english properly, seeing as I was calling Bell Mobility Canada!

hwic; I went with Bell because they gave me less shit than Rogers when I lived with my parents. Every other branch of Bell is fine, its just Mobility that is pulling this shit.

flubadub; The only problem I have is delayed texts. Other than that, I find their service is decent for what I pay. But I'm on a 3yr contract, and only just finished my first year. So I can't leave.

I talked to another agent just now and was told my only options are to pay a shitload of money to get the phone fixed, or get a new one.

 

[Stalker]

CG; Of the six people who tried to help me yesterday, two actually spoke english. Like, without an accent at all. The second was the only person who actually helped me at all, and went through everything with me. I had to ask a couple of the others to repeat themselves several times. One actually had the audacity to tell me it was my fault I was having troubles, because he was getting static from my phone. I told him there wouldn't be a problem if he could speak english properly, seeing as I was calling Bell Mobility Canada!

hwic; I went with Bell because they gave me less shit than Rogers when I lived with my parents. Every other branch of Bell is fine, its just Mobility that is pulling this shit.

flubadub; The only problem I have is delayed texts. Other than that, I find their service is decent for what I pay. But I'm on a 3yr contract, and only just finished my first year. So I can't leave.

I talked to another agent just now and was told my only options are to pay a shitload of money to get the phone fixed, or get a new one.

Bell and Rogers are both a pain in the ass to deal with. I have a slight advantage as I have approximately 10 phones and data devices with both companies through my company and you get slightly different service through business tech support.
The only thing you can do it just keep calling support until you finally get what you want.

 

[Cycleguy007]

Fyi....

I have discovered a little trick to get a tech from Canada... When you first dial in, and the automated voice says for English press 1 and for French, press 2... ALWAYS press 2! You will most likely get a bilingual Canadian!

(Very few people from the India call centres speak French apparently...)

If you happen to get the one FRENCH only speaking person, simply apologize and try again.

 

[lickrolaine]

if you are patient enough they will get it done,,,,,,

 

[flubadub]

you could also wait a couple of weeks until bell announces iphone support. good excuse to spend too much money on a shiny new toy.

 

[djk]

CG; Of the six people who tried to help me yesterday, two actually spoke english. Like, without an accent at all. The second was the only person who actually helped me at all, and went through everything with me. I had to ask a couple of the others to repeat themselves several times. One actually had the audacity to tell me it was my fault I was having troubles, because he was getting static from my phone. I told him there wouldn't be a problem if he could speak english properly, seeing as I was calling Bell Mobility Canada!

Mobility hires within Canada. They may speak with accents but they are residents or citizens of Canada.

Sympatico, Bell Canada and others outsource to India.

 

[james t kirk]

I have discovered a little trick to get a tech from Canada... When you first dial in, and the automated voice says for English press 1 and for French, press 2... ALWAYS press 2! You will most likely get a bilingual Canadian!

(Very few people from the India call centres speak French apparently...)

If you happen to get the one FRENCH only speaking person, simply apologize and try again.

That's a very cool idea.

The one trick that I sometimes pull when dialing one thing or another is not to press anything. This makes the system think you're using a rotary phone (they are still out there) and you get a human being right off the bat.

 

[djk]

That's a very cool idea.

The one trick that I sometimes pull when dialing one thing or another is not to press anything. This makes the system think you're using a rotary phone (they are still out there) and you get a human being right off the bat.

Seconded.

 

[basketcase]

... After taking the PC phone I discovered that KooDoo has even better plans especially if you are using lots of time. ...

Koodo is great for price (no connection fee garbage) and have no contracts. Their phone selection is kind of crappy, their customer service sucks and there seem to be on and off problems with texts. I wouldn't suggest them for your primary phone but if you've got a home phone line they're not a bad option.

If you want to see what's out there, take a look at http://www.cellphones.ca/

 

[genintoronto]

I hate Bell and Rogers with a passion. After boycotting both, I went with Telus for my cell phone. I've been with them for 6 years now, and I've only had great service from them.

 

[moresex4me]

I hate Bell and Rogers with a passion. After boycotting both, I went with Telus for my cell phone. I've been with them for 6 years now, and I've only had great service from them.

Agreed, although I'm stuck with Bell for my work phone. I've had a personal/family phone with Telus for 12 years (since the Clearnet days), and service has always been good.

I have found Bell better than Rogers. I had coverage issues with Rogers, paid a mint at the time for a phone that dropped calls on the Gardiner. I got nothing from them, canceled my contract, and when they tried to say I owed them $300 for breaking early, I told them when they held up their end and provided service, I'd pay them. Didn't owe them a dime afterwards.

Customer service is a dying art...

 

[bookworm]

I agree with James T Kirk stay on line without pressing any options someone within Ontario or Quebec may come on the line to assist.

If your issues do not get resolved advise the person after you get his/her name that you will file complaint to the CRTC and follow up with with an email outlining your issues to Wade Oosterman he is the current president of bell mobility. I sure with that you will get your issues resolved quite quickly.

Good luck