Remember, it’s been said before that the customers/clients here aren’t the reviewers, they’re the advertisers. It’s a lot like Facebook in that way. Would a TERB-style board work where it was 100% membership supported? Personally, I’d expect that some users would be unwilling to pay a monthly or annual fee for access.
I’ve read reviews, good and bad that I question the authenticity and/or fairness of what’s being said. We probably all have. You expected ‘drama’ as a result of what you saw in the OP, particularly when considering the reviewer’s low post-count. I don’t see it as an entirely bad thing that there’s a delete-first, ask questions later policy.
Large parts of this community be dumb, crazy and vindictive.