Voice Recognition Technology

[Perry Mason]

So, I don't know if this is just new to me or something new.

I had an Internet issue with Rogers today and called to get tech help.

Went through their usual identification routines: name, address, postal code, etc.

Then, when the call was over and I was about to hang up, the Rogers techie says "You won't have to go through those routines again in the future because next time you call you will be instantly identified by voice recognition."

Wow! That is quite a technological leap when a large organization like Rogers can totally digitize everything about each and every customer...

Is there no place left to hide?

And is that a "good" or "bad" thing?

Perry

 

[GameBoy27]

It's a good thing. I hated having to give them name, address etc. every time I called.

 

[JohnHenry]

So, you can buy the software from Microsoft for 5 dollars per 1000 uses in volume (the first 10000 per month are free)https://azure.microsoft.com/en-in/pricing/details/cognitive-services/speaker-recognition/

And when Rogers get hacked,
https://www.csoonline.com/article/3196820/vocal-theft-on-the-horizon.html

 

[luvyeah]