Today I went to a major store and purchased a new bike. I went home, rode it for a while, and didn't like it. I looked at the receipt, and it said I had 45 days to return it. I decided I might as well return right away, so I did so after only about four hours after buying it.
When I went to the store, the service rep told me that she'd have to check with the manager to see if I can return it. She said, "It looks like the tires are worn out." I said, "No, I just bought it today." She said, "Oh, ok." The manager came out with a frown on his face and looked at me, and then went over the bike. He then said it was ok.
The customer service rep then told me that she could not give me a refund because the receipt was not "legible" and that she could not refund it to my credit card. The bar code at the bottom was degraded, probably because of a lack of ink or something. She asked me what I did to it. I told her that it was the way it came out when it was given to me. She then said, "No, it wasn't." It made me very angry to be accused of lying. Nevertheless, I said nothing. She said the best she could do was give me store credit. I said fine, and got a different bike with the store credit. I even decided to take the display model instead of a brand new one because I felt kind of bad. At my request the manager filled the tires with air because there was none in it. However, when he gave me the bike, he had an attitude. No eye contact, very unpleasant.
I think a shopping experience should be pleasant, and I feel very angry for being treated like a criminal and accused of lying just for returning something that was within my rights.
Am I wrong for returning a bike after riding it? Is that unreasonable?
When I went to the store, the service rep told me that she'd have to check with the manager to see if I can return it. She said, "It looks like the tires are worn out." I said, "No, I just bought it today." She said, "Oh, ok." The manager came out with a frown on his face and looked at me, and then went over the bike. He then said it was ok.
The customer service rep then told me that she could not give me a refund because the receipt was not "legible" and that she could not refund it to my credit card. The bar code at the bottom was degraded, probably because of a lack of ink or something. She asked me what I did to it. I told her that it was the way it came out when it was given to me. She then said, "No, it wasn't." It made me very angry to be accused of lying. Nevertheless, I said nothing. She said the best she could do was give me store credit. I said fine, and got a different bike with the store credit. I even decided to take the display model instead of a brand new one because I felt kind of bad. At my request the manager filled the tires with air because there was none in it. However, when he gave me the bike, he had an attitude. No eye contact, very unpleasant.
I think a shopping experience should be pleasant, and I feel very angry for being treated like a criminal and accused of lying just for returning something that was within my rights.
Am I wrong for returning a bike after riding it? Is that unreasonable?
