You already know the answer. This is a job for her and not for you. Same as you said with your dentist or doctor.I have recently been cancelled by the same SP twice on the day of the booking. I am not bitter as this person had a legitimate reason, especially for today, for cancelling, but there does seem to be some hypocrisy here. If I did the same for the same reasons, i would be expected to pay the cancellation fee yet when it happens this way there really is nothing. I believe my time is as valuable as anyone's. I appreciate that this is a livelihood for the SPs which 8s why I respect the cancellation policy as I would for any other service that required advanced bookings but I never liked it when my dentists or RMT cancelled on the same day either and expected me to pay a fee if I did the same. I get it that I can take my business elsewhere, and will undoubtedly do that considering that this has happened twice in a row, but it is frustrating. Was wondering what your thoughts are on this.
Please note that I have no intention of exposing who this provider is as I do not want to hurt their income potential given that they at least had the courtesy to let me know ahead of time (a couple 9f hours before our scheduled appt) and I believe that they are a reputable provider.
I get you don't like it with them either, but you know the reason why, understand the reason why, so this is really just a rant on the general practice. It has nothing to do with an SP or even a specific SP policy.
Your time is valuable. 1000%, but you are not out money when the appointment is canceled.
Instead of being upset with the policy, be upset with all the people who cancel their appointments with no notice. In all industries. Some people are just dicks.