I got interested in this place a few weeks ago. Booking an appointment is almost impossible in my limited experience. They seem to share work space out of a place in the west end, near the 403. I got the address yesterday and Googled it and it seems to be a little house which has seen better days.
When I initially "booked", I got an email back about 3 days later asking "when"... this lead to a two week discussion of me suggesting (or asking about) a specific time, then waiting for a day for a response. I finally scheduled and confirmed an appointment on Monday, for today. Before I had a chance to confirm that were were still on today, I received a message that they needed to move the appointment back an hour, which I was unable to do.
Once I said that, I got no response. Presumably I will later, but I am taking them off the list. It's too much work.