TD Online banking?

MissCroft

Sweetie Pie
Feb 23, 2004
7,179
962
113
Toronto
I am trying to set up my online banking with an account at TD but it is asking me for my 13 digits..... There are 16 numbers on the card and when googling it, it seems others have had the exact same problem.

I asked the bank teller this afternoon and she was clueless. She said she didn't know. ?? A simple and silly question I know..... but anyone?
 
Forget what you saw here before...............none of my TD acct#'s or my TD Access card have 13 digits.
Yet I've been banking online with TD for decades.
Sorry I can't help you.
If you end up having to call them,be prepared to go through a wait like Rogers/Bell,etc.
 
If I'm not mistaken, the first three digits on your card are common TD numbers.
Try entering the last 13 digits.
 
I don't have a TD account, so I'm not sure what the format of their acct numbers are.... CIBC is 7 digits, but the login on the website is the debit card which is 16 digits.

- Banking numbers involve 3 numbers.... bank institution number, transit number and the actual account number
- A bank's institution number is 3 digits. Googling, TD is 004

So if you see a 004, you can skip that part.
 
Call the TD easyline telephone banking and ask them for assistance.
 
Yes it takes 13 numbers to login . That's what I do . Now where these numbers came from I have no idea . All I have is their credit card , no bank accounts or client card. I know that Presidents Choice cards you can leave out the first 4 numbers and login . Like last night I had a problem with Presidents Choice logging in so I called them and had to punch in my client card number . Then I get you don't have to punch in the first 4 numbers .

Do what I do and call the on-line help and they will certainly have you on your way .
 
Generally the first 4 or 5 digits are common to every debit card issued by a bank, ie all their customers' cards start with those digits. It's how ATM's know which bank to link into to find the account where the money is coming from. By omitting these common digits from online banking sign in pages, customers are saved hundreds of thousands of keystrokes over the years. If the bank is asking for 13 digits, try the last 13 digits of your debit card number.
 
13 digits could be the bank code (3) + transit number (4) + account number (6)... That totals to 13
 
All my TD account #'s are 7 digits.

Most bank account numbers across all institutions are 7 digits. I've seen some TD account numbers that are 11 digits, may have to do with private client accounts.
 
BMO does the same stupid thing with online banking. The first few digits are common/irrelevant (but at least they show it to you on the page so you know to just type in the remaining digits from your card). Multi-billion dollar companies run by idiots.

Use a competent more intuitive online banking system like the one provided by Royal Bank. Online banking? Type in all the digits on your card, password, and login. Done!
 
TD used to use 13 digit access cards, but switched to 16 digit Visa Debit access cards awhile ago. I now login with that 16 digit number. Pretty sad that a bank teller couldn't help you with this!


Yes, they told me that over the phone today. The guy on the phone said that the bank teller must have given me some old paper stating that there were 13 digits and to enter the 13 digits. But, yes, there are now 16 digits whereas there used to be 13..... that was the confusion.


Thanks guys! :)
 
TD used to use 13 digit access cards, but switched to 16 digit Visa Debit access cards awhile ago. I now login with that 16 digit number. Pretty sad that a bank teller couldn't help you with this!

Well I just called the TD bank and told them that I have an on-line account with them and I had to punch in a 13 digit code plus my password to get in . I wanted a new client card because I can't find my old card . The nice lady gave me a new 13 digit number and a new password . Once I logged in with those new numbers I was able to change from using those 13 numbers to any user name I wanted to plus change my password to what ever I wanted it to be .

They are going to send me a new card with the 13 new numbers on it . Don't need the new card now because I changed my user name from the 13 digit code to a new user name that I can remember and not have to find the 13 numbers to log in .

13 digit log-in number .... Don't know why you have to use a 16 digit code number . Like I said she gave me a new 13 digit number not 16 to log-in on-line . Like someone already said that the first 3 numbers could be a bank ID number and is not needed at times .
 
Does your lost card say "Visa Debit" on it? If not, your new one probably will, and it will have 16 digits, but yes, you can log in with a Username instead of your card number....count the number of digits in the sample card shown on their website...

https://www.tdcanadatrust.com/produ...lectronic-banking/access-card/access-card.jsp

Don't know what my old card had on it . All I know was that I always put in 13 numbers and my pass word to get access to my account . When calling to get a new card she gave me a new 13 digit code number plus a new pass word and said that she would send me a new access card . Those new numbers would be on my new card . My credit card has 16 numbers but I don't use those numbers to access my account . My credit card doesn't have the word debit on the bottom . I got a new credit card back in November because the old one was a bout to expire . Now I have changed those numbers to something that I can remember without having to search for the 13 digit code numbers on a access card . Basically I don't even need those 13 new numbers or card now because I changed to a user name and a new password .
 
All my TD account #'s are 7 digits.

Correct.

ALL bank accounts have 7 digits (sometimes with a leading zero). I know because I enter bank account direct deposit info in my accounting software program. It is 7 digits for pretty well, ALL banks I've seen.

@ Chloe, both my TD cc and dc have 16 digits. I also have two separate personal debit cards and they both start with the SAME four digits.

I don't understand where you get 13 digits from.

You can call Easyline for help, if you're enrolled for that. They will ask you to enter your entire debit card number on the automated answering system, and then ask you to enter your phone code (like a pin). If you don't remember your pin, a live attendant will answer and may ask you some personal security questions to carry on with your request.