Actually Monkot, she does not know me as Cowboy Kenny, but I understand what your saying. I rarely book using my screen name so as to avoid special or preferential treatment. I don't blame anyone for not wanting to wait around, our time is worth money as well. Hopefully Taylor will read these comments and learn from the feedback that this is not cool. Sure there are lots of a-hole customers who pull no shows or back out at the last minute but that's no reason to make the good guys, the respectful customers pay the price. I hear you 100%.