Rogers Rant

[iluvrubs]

I cannot tell you how much I hate and despise Rogers. They consistently make mistakes on my bills, whether intentional or unintentional. Here are two beefs I have from my recent bill.

So I was overdue in paying my last months bill so they suspended my services. My long distance option was cut off, and a few of my channels were taken off. This lasted for 5 days until I payed the balance. After I paid the balance the channels and long distance came back on.

Beef #1 I have the VIP package which runs like $75.00 per month. When they downgraded my services they charged me for 5 days of the basic package which runs 50.00 per month. So they expect me to pay for 5 days of basic television when I'm already paying for a larger package. Does this make sense?

Beef #2 The previous amount I owed was $130 from my last bill which included taxes. On this months bill in the section where they add up the totals, they have included the $130 I owed and added it to this months services, AND THEN charged me the GST and PST. Are they allowed to charge me gst and pst twice? The $130 from the last bill already had taxes included, and now they are going to tax me another 14% on this $130???

 

[iluvrubs]

Ok i guess the question I'm asking is why am I getting taxed on a previous amount owing? THe $130 was for january. That was $115 for my monthly services plus GST and PST. Why is this $130 added to February's monthly total and then taxed again. Shouldn't February's $115 get taxed 14% for a total of $130 and then get added to the previous $130 to come to $260??
Instead the $130 from January is added to February's $115 to make $245 and THEN taxed the 14% for a total of $279. Seems to me like I'm getting cheated out of $20

 

[iluvrubs]

Well you are correct! I 'm still pissed about the other shit though. If I'm paying for a VIP package which includes the Basic package + extra added channels, when they downgraded my services for 5 days why did they charge me for 5 days of the basic package they downgraded me to? I'm already paying for the basic in my VIP package. They certainly didn't credit me for 5 days worth of the VIP package I didn't get to use. I realize its only $7-10 but when you add it to the 4 dollar monthly modem charge I never agreed to, $5 digital services fees $5 bogus Non-governmental system access fee per month, only giving me a 6 month discount on my internet when I signed up for 12 months it adds up. Honestly not once have I ever received a correct bill. Every bill contains mistakes I have to call, wait on hold for 30 minutes and then argue for them to be removed.

 

[MuffinMuncher]

This whole issue... and thread... could have been avoided if you just paid your bill on time. There are penalties attached to not following the rules and terms of a contract because you create extra administrative work for them.

 

[jwmorrice]

This whole issue... and thread... could have been avoided if you just paid your bill on time. There are penalties attached to not following the rules and terms of a contract because you create extra administrative work for them.

I think this qualifies as rubbing salt in the wound!

jwm

 

[The Bandit]

You're lucky they didn't cut you off completely...then you would have to pay re-connection fees etc.

4 words...your fault, you pay.

 

[someone]

I’ve had problems with Rogers and I’ve found that the only way to get any customer service from them is to file a complaint with the Commissioner for Complaints for Telecommunications Services. Since doing that once, they must have put a note on my file as I get much better service when I phone up about a problem. I would recommend the commission to others. The webpage is http://www.ccts-cprst.ca/en/