This is truly sad...Serena did in fact work for an agency in Toronto but was released. If you look on the Toronto review board for Heidi you'll find many a bad review. It is unfortunate really...I had the opportunity to see her once in Toronto and she is absolutely stunning. Very easy to talk to but it's easy to tell that she just goes through the motions. I had to laugh when I read one of the reviews that mentioned her breasts were too sensitive and she wouldn't let the guy touch them! I saw her maybe a year ago, give or take, and she asked me to be a little more gentle when nibbling her nipples as her breasts were just done and they were still sensitive...I guess she's really milking that for all it's worth ;-) Easy out I guess if she's really not into the guy, but come on, you're in the wrong biz if you're not, at the very least, going to let your clients enjoy that great rack! Sounds like you can get more action at the 'Downer for a lot less dough ray me! In all seriousness, if the owner of the agency Serena / ex Heidi is working for now didn't do his homework before hiring her, has been banned from this review board, and doesn't do anything about the complaints coming in from his clients, then he deserves it when he ultimately goes out of business. And to Serena/ ex Heidi, if she ever reads these reviews (which I sincerely doubt she does): get out and stay out. You clearly don't enjoy what you're doing and for one reason or another continue to do it...there are much better ways to make money with your looks and your brains. In the meantime, all you're doing is alienating guaranteed repeat clients and making them feel like suckers in the process.