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Returning Purchased Items?

Keebler Elf

Keebler Elf

The Original Elf
Aug 31, 2001
14,845
507
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The Keebler Factory
Generally speaking, can you return purchased items to a different store from the one you purchased it at? I'm talking about well known corporate stores, not one-of-a-kind stores.

For example, can you buy something at IKEA or Canadian Tire or The Bay and return the item to a different store?
 
Call the store and ask
 
Keebler Elf said:
Generally speaking, can you return purchased items to a different store from the one you purchased it at? I'm talking about well known corporate stores, not one-of-a-kind stores.

For example, can you buy something at IKEA or Canadian Tire or The Bay and return the item to a different store?
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Most major chain store allow this. They might balk at it in another city, but I've never experienced it. Some smaller chain store might not but I'd challenge them on it; nicely of course.
 
This information might be dated as it is several years old. Any Pharma Plus stores will accept returns with a receipt. With Shoppers and Canadian Tire, it depends as many or all of their stores are franchises.
 
i think what your asking is can you buy something at say shoppers then return it to like walmart, if thats the case then yes. my brother forever the scammer last summer found a great deal on hair dye at shoppers it was on sale for 3.99, he then brought them to walmart and returned them, and the same stuff retailed for 14.99, thats a 11 dollar difference, but he would take 3 or 4 back at a time, he wouldnt get cash, just a card, but hey he made some cas off of it.
 
johnnyjohn17 said:
i think what your asking is can you buy something at say shoppers then return it to like walmart,
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Thanks for the idea (I think) but that wasn't his question. Can you buy something at Shoppers at Location A and return that item to a Shoppers at Location B?
 
Generally you will need to take it back to the store chain you bought it from. (e.g. same store name different location). Some chains do have a Same location only policy (due to franchises instead of corporate stores.)

This reminds me of the time way back in the 80's when I ran a shoe store for a national chain. A lady came into the store and wanted a refund... the receipt was for shoes she bought in my store, but the shoes were from my competitor. (I assumed she bought a couple pairs with the intention that she would just keep the ones that best suited the outfit she bought them for and would return the extra pair...) Anyway, she mixed up the shoes and the receipts, and she insisted on getting a refund from me... I tried to explain that yes the receipt was for shoes she bought form my store, but these were not them... and that the shoes she was trying to refund were from my competitor down the hall in the Mall. Well, she just got real angry, so in order to avoid a major incident I gave her her money. I then took the shoes to the competitor to get the money back for her. (I knew the manager at my competitor's store as well, so it wasn't an issue...) I guess, she saw me do this because she came back a little later to apologize for getting angry with me, to which I replied, that's ok, it happens, no big deal, it all worked out in the end. She became a very good customer of mine as a result. ;)

There is NO SUBSTITUTE for good customer service.
 
Cycleguy007 said:
the receipt was for shoes she bought in my store, but the shoes were from my competitor. ..... I then took the shoes to the competitor to get the money back for her. ...
There is NO SUBSTITUTE for good customer service.
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How did you know how much to refund? Or did you absorb any price difference between what she paid for the shoes from your store, and what she paid for the shoes from your competitor? Presumably the latter, since you had to give her the value from your receipt.
 
Anynym said:
How did you know how much to refund? Or did you absorb any price difference between what she paid for the shoes from your store, and what she paid for the shoes from your competitor? Presumably the latter, since you had to give her the value from your receipt.
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If memory serves, the sticker was still on the box, and they happened to be the same price as the shoes she purchased from my store, (within pennies...) so that wasn't an issue...
 
Keebler Elf said:
For example, can you buy something at IKEA or Canadian Tire or The Bay and return the item to a different store?
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I would say normally yes, if it is within the same province. If you are able to do a return in a different province you may not get the exact amount back because of different prov. tax rates, depending on the store location.

Just make sure it is the same store because some stores also have a liquidation centre under it's own banner so don't mistake the two as being the same.
 
Cycleguy007 said:
There is NO SUBSTITUTE for good customer service.
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1) I returned some juice I bought on sale from Loblaws. They refunded me the current higher price and not the lower sales price I actually paid.

2) The same week I bought some toothpaste from Shoppers. The machine scanned in the wrong price so I got the toothpaste for free.

Gratuitious comment: My dancer friend got a BIG tip that week:p.
 
Keebler Elf said:
Generally speaking, can you return purchased items to a different store from the one you purchased it at? I'm talking about well known corporate stores, not one-of-a-kind stores.

For example, can you buy something at IKEA or Canadian Tire or The Bay and return the item to a different store?
Click to expand...


usually you can as long as you have the receipt I haven't had a problem returning something to a Future Shop. so I assume it will work for those type of stores as well.
 
Rockslinger said:
1) I returned some juice I bought on sale from Loblaws. They refunded me the current higher price and not the lower sales price I actually paid.

2) The same week I bought some toothpaste from Shoppers. The machine scanned in the wrong price so I got the toothpaste for free.

Gratuitious comment: My dancer friend got a BIG tip that week
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Hey Lola, I got a great deal at Shoppers this week! Saved $1.49 plus tax - hey, here's a toonie for you!

YMMV. :cool:
 
1HandInMyPocket said:
I would say normally yes, if it is within the same province. If you are able to do a return in a different province you may not get the exact amount back because of different prov. tax rates, depending on the store location.
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You may even find price differences within the same province. I purchased a product from Home Depot in one city and returned it to another Home Depot store a couple of hours away (was travelling and it was easier to do it this way). I was surprised to see a price difference of a few dollars on something that cost less than $15, for the exact same product. At the time, and maybe still today, they had regional pricing.
 
I usually buy from major chain stores because of their better return policy, even at little higher price.

I broguht a $80.00 video editing software from Staples. I never used it but was told (it was in small print on the back of the receipt) that once the package seal is broken, return/exchange would not be allowed even it has not been used in any manner.

My only complant is that this policy should have been posted clearly in the Software section so customers would know before they buy.

I know I would have thought twice if I knew about the policy.
 
smuddan said:
I broguht a $80.00 video editing software from Staples. I never used it but was told (it was in small print on the back of the receipt) that once the package seal is broken, return/exchange would not be allowed even it has not been used in any manner.

My only complant is that this policy should have been posted clearly in the Software section so customers would know before they buy.

I know I would have thought twice if I knew about the policy.
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This is true for most software bought at most stores. (Without the policy, many people would buy the software, clone the CD, return the original, and continue to use the software illegally for free.) Since you paid $80 for the lesson, it's good for others to also learn it.
 
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