Project Disrupt: Toronto police arrest 10 people, lay more than 100 charges in SIM swap scam

Jubee

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May 29, 2016
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Any money in the Chequing account plus I also have a $68,000 Line of Credit; and when it comes to these types of Frauds, the Banks generally will find some way to blame the customer (as you saw in the BMO article I linked) and deny compensation.

If you have a problem with your Bank, there is an Escalation process; if the Bank won't solve your problem, you can have a second review by the Ombudsman for Banking Services and Investments - OBSI ; however, in most cases OBSI sides with the Bank; only in cases where the Bank did not follow its own policies does OBSI compensate the consumer.
Of course the banks win lol
 

princekwekua

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At some point you'll be forced to. Scotiabank, ING and I think a couple of others require 2FA , which means you'll need their app on your phone to verify who you are when you log online to your account.

Two-factor authentication (2FA) is a security system that requires two separate, distinct forms of identification in order to access something. The first factor is a password and the second commonly includes a text with a code sent to your smartphone, or biometrics using your fingerprint, face, or retina.
No, I wont be forced to. I use my desktop with Royal Bank. I enter number of my bank card and a password and answer personal identification question. No phone involved at all
With TD, I enter number of my bank card and password on my desktop. Then they send code to my phone. If you dont have a bank app, the thieves wont know number of your bank card or password.

Convenience is making us super vulnerable.
 
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xix

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La la land
No, I wont be forced to. I use my desktop with Royal Bank. I enter number of my bank card and a password and answer personal identification question. No phone involved at all
With TD, I enter number of my bank card and password on my desktop. Then they send code to my phone. If you dont have a bank app, the thieves wont know number of your bank card or password.

Convenience is making us super vulnerable.
My cell phone has a different email address than what my bank has on file. No banking app or paying by cell blutooth. My bank branch is not on telephone contact list.
I use to use my parents address with the bank but I live else where. Even the CRA and work.
Family on the cell contact list is named weirdly.
I erase the log calls so they won't know who the family is.
I remove pics rights away.

No email apps on the cell except for google which I am force but I knew they would do that so I got a different email for the cell. This email is only used for traveling, then once done I log into Gmail and delete each email for the traveling.
 
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IM469

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The SIM doesn't provide him access to the Bank passwords; it is used to reset the Bank passwords. He already knows your Debit Card number. The Bank sends an SMS with a one-time use code, which he uses to reset the password to whatever he wants.
Not with ScotiaBank. Maybe I am under a different plan or I have a shifty voice (🥴). I can't raise a daily limit nor get access to any account info let alone reset forgotten passwords without an identity check. That identity check includes recent account activity and recently my mother's maiden name.

***

I want to be aware of the possibility so just I used my card (# & CVV code) to access a bank representative. I asked him if he could reset my banking passwords using my phone for the second step verification code. He wouldn't do it. I would have to have a personal identity check.

Obviously it has happened but I need specific information on the details and then I can verify / correct my circumstances to prevent myself from being a victim. The information that you have given me has not given me any reason to figure I'm at risk.
 

farquhar

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Not with ScotiaBank. Maybe I am under a different plan or I have a shifty voice (🥴). I can't raise a daily limit nor get access to any account info let alone reset forgotten passwords without an identity check. That identity check includes recent account activity and recently my mother's maiden name.

***

I want to be aware of the possibility so just I used my card (# & CVV code) to access a bank representative. I asked him if he could reset my banking passwords using my phone for the second step verification code. He wouldn't do it. I would have to have a personal identity check.

Obviously it has happened but I need specific information on the details and then I can verify / correct my circumstances to prevent myself from being a victim. The information that you have given me has not given me any reason to figure I'm at risk.
I personally do business with Scotiabank, CIBC, and BMO.

CIBC and BMO will utilize one-time codes sent via SMS to authenticate the customer; this applies to Online transactions, Call Centre conversations, and In-Branch interactions.

Scotiabank does things differently than CIBC and BMO. I don't have Bank Accounts with Scotiabank, but I do have Credit. So I know what you are talking about. Perhaps Scotiabank is on the right track vs. its peers. I agree that you probably aren't as at risk as customers at the other Banks.
 
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Jubee

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No, I wont be forced to. I use my desktop with Royal Bank. I enter number of my bank card and a password and answer personal identification question. No phone involved at all
With TD, I enter number of my bank card and password on my desktop. Then they send code to my phone. If you dont have a bank app, the thieves wont know number of your bank card or password.

Convenience is making us super vulnerable.
Not trying to argue a point here of my word against you, but it seems inevitable that we're going full blown digital in the not too distant future.
 

princekwekua

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Not trying to argue a point here of my word against you, but it seems inevitable that we're going full blown digital in the not too distant future.
And I say its not inevitable, not when we have seniors who dont even have a phone.
And Rogers and Crowdstrike who can screw up and cause massive disruptions.
They said the same thing about cashless. But I go to Farm Boy and most of the seniors use cash.
 

Jubee

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And I say its not inevitable, not when we have seniors who dont even have a phone.
And Rogers and Crowdstrike who can screw up and cause massive disruptions.
They said the same thing about cashless. But I go to Farm Boy and most of the seniors use cash.
It's starting small but in Australia banks are closing physical locations and telling people to go online to do their business, in parts of Europe as well.
Watch the ATMs start dropping off here in North America slowly at some point "soon" my guess a year or less.
As for seniors? They don't give a shit about them, at least not anymore.
Hate to say it because I'm not there yet, but when I will be, I suspect it'll be interesting to say the least.
 

Robert Mugabe

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It's starting small but in Australia banks are closing physical locations and telling people to go online to do their business, in parts of Europe as well.
Watch the ATMs start dropping off here in North America slowly at some point "soon" my guess a year or less.
As for seniors? They don't give a shit about them, at least not anymore.
Hate to say it because I'm not there yet, but when I will be, I suspect it'll be interesting to say the least.
CIBC is on it. Went to a couple of branches near me and wanted to talk to a teller or something. I can't remember what, but I roused some employee from their trance like stupor to get service and she told me they don't do that. I can't remember if there was an ATM, but whatever it was I needed wasn't available anymore. I said "I thought you were a bank" She said, " no, we are an information center".
 
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farquhar

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CIBC is on it. Went to a couple of branches near me and wanted to talk to a teller or something. I can't remember what, but I roused some employee from their trance like stupor to get service and she told me they don't do that. I can't remember if there was an ATM, but whatever it was I needed wasn't available anymore. I said "I thought you were a bank" She said, " no, we are an information center".
I think the Term CIBC uses is "Advice Centres". CIBC used to list on their website the locations (which are rapidly shrinking) that still have Tellers. CIBC doesn't do that anymore.
 
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princekwekua

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It's starting small but in Australia banks are closing physical locations and telling people to go online to do their business, in parts of Europe as well.
Watch the ATMs start dropping off here in North America slowly at some point "soon" my guess a year or less.
As for seniors? They don't give a shit about them, at least not anymore.
Hate to say it because I'm not there yet, but when I will be, I suspect it'll be interesting to say the least.

Just like self checkout was supposed to be the next big thing. Its turned out to be a bust. My local Farm Boy doesnt have any self checkout. The other has so many staffed checkouts no one uses the few self checkout lots.

With an aging population, banks transitioning to online banking will pay a heavy price in business and will revert quickly enough.
 
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Jubee

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Just like self checkout was supposed to be the next big thing. Its turned out to be a bust. My local Farm Boy doesnt have any self checkout. The other has so many staffed checkouts no one uses the few self checkout lots.

With an aging population, banks transitioning to online banking will pay a heavy price in business and will revert quickly enough.
Self check-out isn't going anywhere at all. Have you noticed that Dollarama is really getting big on self-checkout? Farm Boy is a bit more pricey and is aimed more for people with deeper pockets for sure so those people still get human contact.
Haven't been to Whole Foods in awhile, since the pandemic nonsense, but I'm sure they have a little self-checkout area. Wal-Mart does, Shoppers, does, No Frills, etc, etc.

I'm telling you, they do not and will not give a flying fuck about the aging population, nothing is going to revert back.
I went in to CIBC the other day to transfer some money from my saving to chequings, the lady (very sweet older Asian woman) whispered to me to go to the ATM since she would have to charge me $5.00. Wtf?
So clearly I went to the ATM to save that $5. All to change our behaviours, so it's going from the teller > ATM/online, online is technically cashless and eventually, no tellers, no cash. Let it cook, you'll eventually see it.
 

Jubee

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Hopefully this happens in Canada, I won't hold my breath though.

 

princekwekua

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Self check-out isn't going anywhere at all. Have you noticed that Dollarama is really getting big on self-checkout? Farm Boy is a bit more pricey and is aimed more for people with deeper pockets for sure so those people still get human contact.
Haven't been to Whole Foods in awhile, since the pandemic nonsense, but I'm sure they have a little self-checkout area. Wal-Mart does, Shoppers, does, No Frills, etc, etc.

I'm telling you, they do not and will not give a flying fuck about the aging population, nothing is going to revert back.
I went in to CIBC the other day to transfer some money from my saving to chequings, the lady (very sweet older Asian woman) whispered to me to go to the ATM since she would have to charge me $5.00. Wtf?
So clearly I went to the ATM to save that $5. All to change our behaviours, so it's going from the teller > ATM/online, online is technically cashless and eventually, no tellers, no cash. Let it cook, you'll eventually see it.
Self checkout will never replace human cashiers is what I am saying. And, oh, transfer between accounts can be done easily online.
Anyways, let's agree to disagree
Cheers
 
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Brown Nose Bear

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As someone who is a techie and also utterly anti social, I just don't understand why people would do things in person or talking on the phone when these things are easier done online. I understand that some people don't have the skills or tech to do this, but if you do then why bother with the time consuming process of dealing with people?

Before you say "you're young it's not the same if you're old", I'm in my 50s and my parents are in their 80s. They have embraced online banking, shopping, and other things. Maybe not to the extent that I and others younger than me do, but they're not incompetent in the least, and neither are their peers. Give them some credit before you scream "what about the seniors".
 
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Jubee

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As someone who is a techie and also utterly anti social, I just don't understand why people would do things in person or talking on the phone when these things are easier done online. I understand that some people don't have the skills or tech to do this, but if you do then why bother with the time consuming process of dealing with people?

Before you say "you're young it's not the same if you're old", I'm in my 50s and my parents are in their 80s. They have embraced online banking, shopping, and other things. Maybe not to the extent that I and others younger than me do, but they're not incompetent in the least, and neither are their peers. Give them some credit before you scream "what about the seniors".
Very true, I taught my 87 year old neighbour how to text and surf on his new phone. I couldn't believe how quick he caught on and we text each other quite regularly, he's insanely polite so his age shows for sure. lol
 
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HungSowel

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There is alot of missing information as to how the criminals were able to log into the victim's online banking, just SM hacking won't do much good. If someone hacked my SIM they would still need my login and password.

Most likely the victims got infected with malware that captures the banking URL, login, and password. Once they had that, the criminals proceeded with the SIM hacking to defeat 2FA.
 
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