Poor Services - E*Trade Canada

[lamwi]

I open an account with E*Trade a few months ago but I didn't know their customer services are so poor. It takes forever to transfer money in and out from your bank to your E*Trade account.

Recently I purchased a mutual fund using E*Trade and a few weeks later I try to sell the same fund. An on-line message said I cannot trade this fund using E*Trade. When I e-mail their customer services it is a joke seems like the person doesn't not know English at all. The answer provided by him totally not related to my question and all I got is an answer to give them a call and on hold for hours.

DON'T DEAL WITH E*TRADE .....

 

[S.C. Joe]

Go with Schwab, if they are in Canada also. Would think so, they treat you like you are worth a million bucks, even if you have not even $10,000 in the account.

 

[FOOTSNIFFER]

I open an account with E*Trade a few months ago but I didn't know their customer services are so poor. It takes forever to transfer money in and out from your bank to your E*Trade account.

Recently I purchased a mutual fund using E*Trade and a few weeks later I try to sell the same fund. An on-line message said I cannot trade this fund using E*Trade. When I e-mail their customer services it is a joke seems like the person doesn't not know English at all. The answer provided by him totally not related to my question and all I got is an answer to give them a call and on hold for hours.

DON'T DEAL WITH E*TRADE .....

I'm with them....Once my options trades unwind I'm leaving.

I do complex options trades that their on-line capabilities don't permit, so I'm obliged to put in an order over the phone. I've once had the pleasure of waiting 20 minutes to place an order, which cost me an extra $800.00 than it would have in the first few minutes after I placed the call.

I just couldn't believe the nonchalance of the guy in cust. service about that...he needs to get another job. Canadian customer service sucks the big one....it's a canuck cultural trait that one shouldn't 'whine' about anything, such behaviour making you out to be 'not nice'...a cardinal sin. So they can cost me money because they understaffed their operations, neglected to upgrade their phone system, refused to enable certain online trades because, I dunno, the computer gal's on maternity leave, but if I COMPLAIN that all of their general ineptness cost me money, I'm BADDD.