Paypal Refund Claim

[SkyRider]

Anybody here have experience with a Paypal refund claim?

So, I bought this thing on eBay U.S. (not available in Canada). The thing arrived and within 24 hours it was obviously defective. I called Paypal and they filed a refund claim with the U.S. seller.

Question: I get all my money back?

 

[GameBoy27]

No reason you shouldn't get a full refund. Although depending on the seller that may or may not include shipping.

 

[GaryLi]

Request return shipping label they should send you another one afterwards. Since its from the US return shipping should be free. Yes of course you get all the money back if the seller does not reply. The seller will probably tell you to ship it back to them before the refund you or ship you another one. If they don't reply in 18 days you get the money back.

 

[SkyRider]

No reason you shouldn't get a full refund. Although depending on the seller that may or may not include shipping.

Paypal is claiming refund for both shipping charges ----------the one by the seller and the one by the Global shipper. Apparently, the U.S. seller ships the thing to a hub in the U.S. who then ships it the rest of the way to my door in Canada.

 

[nuta22]

Not only will you get all your money back but they will make the seller provide you with the shipping label.
I would have contacted eBay and file a claim with them, instead of PayPal. But both are equally good at protecting the buyer.

I had a similar experience when I bought a vintage stereo receiver from eBay seller. It was advertised as being in mint condition
but when I got it, it was a peace of junk and would require complete overhaul to bring it to good working condition.
First thing I did was to contact the seller and offered that I will pay the shipping and all I wanted was my money back. He replied that he will accept the return only under one condition.
He wanted me to give him a positive rating before he accepts the return. I refused, as it is against the eBay rules to demand a positive rating. It’s called Feedback extortion.
I told him that and that I will give him appropriate rating only after our transaction is completed, but he refused again.
Mind you, all our communication was done through eBay email server! When I contacted eBay to file a claim, they took one look at our emails and within a few hours
determined that I will get all my money back plus seller has to provide and pay for a shipping label for the return.
He did not respond to their request for the shipping label and after 5 or 6 days eBay returned my money back on PayPal account plus told me that the
case was now considered closed and that I can keep the item now as the seller did not follow eBay's request.



You should have no problem getting all your money back and a return shipping label.

 

[SkyRider]

I would have contacted eBay and file a claim with them, instead of PayPal. But both are equally good at protecting the buyer.

Thanks for your input.

I debated whether to go through eBay or Paypal or both. I decided on Paypal because they have direct access to my bank account so easier for them to credit my account with the money. I did ask Paypal if I should report the problem to eBay as well but was told "no need".

Question: Should I also contact the seller directly and tell them the item is non-performing or let Paypal handle the communication?

 

[SkyRider]

Hmm...I don't know about paid return shipping from Canada to US.
You must be talking about through UPS or some other courier not CP?

Somehow, I doubt the seller wants the item back. It was advertised used but still performing. I took the item to a repair shop and was told DOA (dead on arrival) and beyond resuscitation plus it is a discontinued item and the manufacturer is also dead.

 

[nuta22]

Thanks for your input.

I debated whether to go through eBay or Paypal or both. I decided on Paypal because they have direct access to my bank account so easier for them to credit my account with the money. I did ask Paypal if I should report the problem to eBay as well but was told "no need".

Question: Should I also contact the seller directly and tell them the item is non-performing or let Paypal handle the communication?

I think that eBay owns PayPal, so it doesn't make a difference.
I would use eBay email and contact the seller, for sure.
Tell him exactly what is wrong with the item and see what they say.
Positive feedback is very important to the sellers so he might be willing to offer some kind of a deal.
At least you will have a record that you tried to resolve the problem with the seller.
But do not accept anything short of a full refund and them paying for full shipping!

As far as I know, eBay is very strict with sellers and wants to have a very positive and safe environment for the buyers.
So I think that you will get your money back for sure.

 

[nuta22]

Hmm...I don't know about paid return shipping from Canada to US.
You must be talking about through UPS or some other courier not CP?

If eBay decides in buyers favour then a full refund will be demanded plus paid return shipping. It’s up to the seller then to pick a proper shipping method and pay for it. That's way a lot of eBay sellers from US do not ship to Canada, but the ones that do have to deal with the consequences of customer complaint.

 

[SkyRider]

I think that eBay owns PayPal,

[h=3]"Spin-off from eBay[edit][/h]It was announced on September 30, 2014, that eBay would spin off PayPal into a separate publicly traded company, a move that was demanded already in 2013 by activist hedge fund magnate Carl Icahn. The spin-off was completed on July 18, 2015.[SUP][46][/SUP][SUP][47][/SUP][SUP][48][/SUP] Dan Schulman is the current President and CEO, with former eBay CEO John Donahoe serving as chairman"

 

[GaryLi]

Sometimes the warehouse gets messy and they mess your order up. Online sales volume can be very high, like 1000s of sales a day. Speak to the seller first then if they dont reply in 2 days dispute it with paypal.

 

[SkyRider]

Speak to the seller first then if they dont reply in 2 days dispute it with paypal.

I called Paypal first to seek their advice and they went ahead and filed the claim already.

 

[Flatulent Fox]

I actually made money once off of an eBay/PayPal refund claim. I bought a PlayStation 3 for $300 USD, which was worth $360 CAD at the time. The PS3 never came and the seller never responded to my messages, so I requested a refund. By the time I got it, that $300 USD was worth $420 CAD, so I came out $60 ahead.

 

[SkyRider]

the seller never responded to my messages, so I requested a refund.

If the seller doesn't respond, would Paypal automatically credit my bank account with the refund?

According to the claim filed by Paypal on my behalf, the seller has until August 26, 2016 to respond.

BTW: It appears when one buys from a U.S. seller, there are two shipping charges. The first shipping charge is from the seller to the GSP hub in the U.S. (in Kentucky?) and the second shipping charge is from the GSP hub to my home here in Canada.

 

[bishop]

Paypal always takes the side of the buyer. I have been on both sides. Once a buyer files a complaint, the seller has to do whatever the buyer wants or else the money will be pulled out of the seller's account.

As a seller this is both a blessing and a curse, blessing in that if you are just starting out then buyers will feel a great sense of safety buying from you and so doing business with new customers is easy. The curse; well it has already been explained.

 

[SkyRider]

So, I get an email from Paypal saying I should return the merchandise with online tracking at my own expense. Also, the email did not mention anything about refunding the shipping charge from GSP.

Question: What to do now?

 

[IRIS]

So, I get an email from Paypal saying I should return the merchandise with online tracking at my own expense. Also, the email did not mention anything about refunding the shipping charge from GSP.

Question: What to do now?

The reason why you opened the case is very important. Call them and because the item was not as described the seller must pay the shipping. If you opened a case for a different reason : " I changed my mind" or "I want to cancel the order" or something like that you have to pay. Otherwise last time when I paid for the shipping the paypal rep credited 40$ shipping fee back to my account. Open a case through Ebay is much faster than paypal if it's not an older than 2 months transaction. Paypal has 180 days limit so they will help you if the case is older.

 

[SkyRider]

The reason why you opened the case is very important. Call them and because the item was not as described the seller must pay the shipping. If you opened a case for a different reason : " I changed my mind" or "I want to cancel the order" or something like that you have to pay. Otherwise last time when I paid for the shipping the paypal rep credited 40$ shipping fee back to my account. Open a case through Ebay is much faster than paypal if it's not an older than 2 months transaction. Paypal has 180 days limit so they will help you if the case is older.

Thanks. I called Paypal and told them the product was not working. They then went ahead and filed the claim for a refund. So, I am surprised that the email yesterday from Paypal said I have to return the defective merchandise back to the seller at my own expense.

 

[SkyRider]

Thanks folks. Paypal credited my account to-day for the full amount in Canadian currency.