I just got my new Nexus pass with hologram in the mail. I couldn't log onto the Nexus site to activate it so I just stopped in at the Whirlpool bridge office. Took about 30 seconds. I was in and out in no time. They kept my old card and activated the new. Account balance for tolls was also credited to my new card. Might be quicker to do it this way.
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NEXUS pass update
- Thread starter JEFF247
- Start date
Thanks for bringing that to my attention! For anyone else behind the curve we are all to recive new cards by March 1, if you do not, you need to contact a NEXUS centre. Also take a look at the information on the right side here.JEFF247 said:I just got my new Nexus pass with hologram in the mail. I couldn't log onto the Nexus site to activate it so I just stopped in at the Whirlpool bridge office. Took about 30 seconds. I was in and out in no time. They kept my old card and activated the new. Account balance for tolls was also credited to my new card. Might be quicker to do it this way.
http://cbsa-asfc.gc.ca/prog/nexus/card-carte-eng.html
Nexus upgrade
This is the address they gave me and I still can't get on.
http://goes-app.cbp.dhs.gov/
It times out. I activated mine at the Whirlpool Bridge office. I clicked on your link above and got to the activation page. Not sure I remember a user ID and password. Did we have to do that with the original application?
Aardvark154 said:Thanks for bringing that to my attention! For anyone else behind the curve we are all to recive new cards by March 1, if you do not, you need to contact a NEXUS centre. Also take a look at the information on the right side here.
http://cbsa-asfc.gc.ca/prog/nexus/card-carte-eng.html
This is the address they gave me and I still can't get on.
http://goes-app.cbp.dhs.gov/
It times out. I activated mine at the Whirlpool Bridge office. I clicked on your link above and got to the activation page. Not sure I remember a user ID and password. Did we have to do that with the original application?
dsc said:I activated my card though the US GOES site. To my knowledge they are all being issued by the US side regardless if you applied to Canada or the US originally.
Me too.
No, I submitted mine on paper.JEFF247 said:This is the address they gave me and I still can't get on.
http://goes-app.cbp.dhs.gov/
It times out. I activated mine at the Whirlpool Bridge office. I clicked on your link above and got to the activation page. Not sure I remember a user ID and password. Did we have to do that with the original application?
I currently have a phone message and an e-mail waiting for a reply. I'm getting "name mismatch" even though I've entered everything precisely as it is on my current card.
Hmm, I'll try that tomorrow morning.kojak said:The website didn't work for me either initially. Then I tried during workings hours on a weekday and it worked fine.
Try this link:
https://goes-app.cbp.dhs.gov/
You do not need to login, just follow the instructions.
I think the http and not the https, is what is messing you up.
https://goes-app.cbp.dhs.gov/
You do not need to login, just follow the instructions.
I think the http and not the https, is what is messing you up.
Ah, I was as clear as mud. When you go to the NEXUS site above they want you to update your address information through GOES, for me that means registering (since I submitted hard-copy) and that is where the problem is occuring.dsc said:Try this link:
https://goes-app.cbp.dhs.gov/
You do not need to login, just follow the instructions.
I think the http and not the https, is what is messing you up.
Thanks
I finally solved the mystery. Not only do you need https:// but I also left out the s!! Good thing I stopped by the Whirlpool office!!!
Aardvark154 said:Ah, I was as clear as mud. When you go to the NEXUS site above they want you to update your address information through GOES, for me that means registering (since I submitted hard-copy) and that is where the problem is occuring.
I finally solved the mystery. Not only do you need https:// but I also left out the s!! Good thing I stopped by the Whirlpool office!!!
The link they provided me worked but I was presented with another problem.
My current visa expired and my new visa obviously had a different number. When I used the kiosk at pearson it printed out the yellow slip as usual but when I went to hand it into the customs guy before dropping off my luggage I was directed to the left and down the hall
Not a big deal really because all they wanted to see was the new visa in person. I guess when I got my NEXUS the expiry date of the current visa was on my profile. They told me that when the visa expires you are automatically sent to the secondary office to provide the proper paperwork.
I guess this just means that if and when your visa expires let NEXUS or US Border Patrol know what the new visa number is. Might save you some time and bullshit.
My current visa expired and my new visa obviously had a different number. When I used the kiosk at pearson it printed out the yellow slip as usual but when I went to hand it into the customs guy before dropping off my luggage I was directed to the left and down the hall
Not a big deal really because all they wanted to see was the new visa in person. I guess when I got my NEXUS the expiry date of the current visa was on my profile. They told me that when the visa expires you are automatically sent to the secondary office to provide the proper paperwork.
I guess this just means that if and when your visa expires let NEXUS or US Border Patrol know what the new visa number is. Might save you some time and bullshit.
kojak said:Yaya, when you say visa, do you mean passport? I also just got a new passport which is a different one than when I got my nexus card. Just want to give myself some extra time the next time I go in case I also have to go to secondary.
No - visa as in working visa.
I would imagine though that the same rules would apply to a new passport as there would be a new number associated with it.
I took me about 5 minutes extra but keep in mind that I was the only person in the room.
No, that idea didn't work I'm still getting "name mismatch." And am still waiting for a reply to my phone message and e-mail.kojak said:The website didn't work for me either initially. Then I tried during workings hours on a weekday and it worked fine.
