The odd thing is that they are rated A+ on the BBB website. They seem to have been around for YEARS. Perhaps the issue was service person specific and not company specific. I could see why someone unsuspecting would use them. They seem credible on paper.
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- Thread starter Josephine
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Does the invoice show their City of Toronto license?
Does the invoice show the plumber who attended name?
If not, WRITE them and ask for that information.
Chances are they are neither licensed plumber (which is a regulated trade in Ontario) nor are they likely licensed by the City of Toronto.
www.toronto.ca
Either way you can complain to the City over them not being licensed or their business practices.
Be VERY careful of what and how you reply. If you say that you are going to file a legal complaint with the City and Province UNLESS they refund however much, that is a criminal offence of extortion.
Does the invoice show the plumber who attended name?
If not, WRITE them and ask for that information.
Chances are they are neither licensed plumber (which is a regulated trade in Ontario) nor are they likely licensed by the City of Toronto.
Plumbing & Heating
Anyone involved in the following work must obtain a licence: installing warm air, hot water or steam heating equipment contracting for the installation or repair of plumbing
www.toronto.ca
Either way you can complain to the City over them not being licensed or their business practices.
Be VERY careful of what and how you reply. If you say that you are going to file a legal complaint with the City and Province UNLESS they refund however much, that is a criminal offence of extortion.
Anytime certain trades come in on a weekend they charge you more they should have told you before what the charge was before they showed up and before they started work. If they can't tell you the cost for the "call out fee" pass on them. Anytime you have something like that you can always pm me for someone. What they did was unethical.
Right?! It's always the same guy answering. However, the name on the bill is not the name of the company that I called.which I find weird...
I'm guessing all they did was snake the drain lol. $800 for that is bad and can't imagine someone handing you that invoice thinking that was ok
I won't go that far. This convo brought me back to reason. I wasn't nice tho..without asking for a refund I did ask them to settle together before I push this further. Offered to pay for the technician no problem but not for an emergency fee mentioned nowhere and other fee I wasn't aware of.Does the invoice show their City of Toronto license?
Does the invoice show the plumber who attended name?
If not, WRITE them and ask for that information.
Chances are they are neither licensed plumber (which is a regulated trade in Ontario) nor are they likely licensed by the City of Toronto.
Plumbing & Heating
Anyone involved in the following work must obtain a licence: installing warm air, hot water or steam heating equipment contracting for the installation or repair of plumbing
Either way you can complain to the City over them not being licensed or their business practices.
Be VERY careful of what and how you reply. If you say that you are going to file a legal complaint with the City and Province UNLESS they refund however much, that is a criminal offence of extortion.
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I tried all of this by the way before calling even the orange thing with the teeth.
Do you own the property? There was a scam exposed on CBC Marketplace about a year ago of companies placing a lien on the property.
https://www.cbc.ca/lite/story/1.7136202
https://www.cbc.ca/lite/story/1.7136202
Exactly. They are doing to care about maintaining that high rating, especially if they've been in business for years.
Sleep it off and forget about it.I don't know what to doooo
Yes, the experience is unpleasant, but it's not worth all this stress.
Any plumber emergency visit is $500+, so given your situation it's not so crazy. I understand your frustration of paying $700 for a half hour of work though.
Hey, I know another industry where people pay hundreds of dollars for a few minutes of work. Most of these people feel screwed too, lol.
P.S.: perhaps have a few "handy" friends on standby. I know many of us would gladly drop everything and come over to clean your plumbing.
My point is that I didn't ask for an emergency. I asked for a plumber. Would it have been in 2 weeks I would have taken an appointment. I didn't need it today and if they would have been transparent, I would have just found someone else done deal. How many people just give up like this and chalk it up allowing them to continue this type of practice? It's frustrating.
Now for the comparison with sw lol, this guy charge what I charge for 4hrs and I suck your dick on top of it. AND I suck it good lol. I have no choice but to pay a plumber. You do have a choice to pay a sex workers or not. It's a luxury. A plumber is kind of a necessity.
You're
right! They should've been more transparent and upfront. I'm not even trying to justify their behavior.I'm trying to make sense of it. You called a big company, not some DYI plumber. They charge a premium. With that said, let's do some math:
- vehicle is easily $150-200 charge
- licensed plumber is at least 3 hour pay (for you job, because he wasn't exactly sitting outside of your door) at 50ish dollars an hour is another $150-200
- company has to make a profit, add another $100-200
- add HST on top of all those fees
I'm pretty sure you see where I'm going with this. Is it ridiculous to pay over $700 to have a drain unplugged? Kinda... but I've dealt with plumbing companies before and some charge even more. I've been quoted $1,200+ to flush the drain in commercial space for 1 hour of work plus extras if they have to do more.
All I'm saying is let it go, be happy all your plumbing works and move on. It's a tough pill to swallow, but it could always be worse. Next time, ask for an estimate before ANY work commences. Use this as a learning moment.
How do you get to at least 3 hours pay? Is that an industry standard? The company is in the same city she lives.You're
I'm trying to make sense of it. You called a big company, not some DYI plumber. They charge a premium. With that said, let's do some math:
- vehicle is easily $150-200 charge
- licensed plumber is at least 3 hour pay (for you job, because he wasn't exactly sitting outside of your door) at 50ish dollars an hour is another $150-200
- company has to make a profit, add another $100-200
- add HST on top of all those fees
I'm pretty sure you see where I'm going with this. Is it ridiculous to pay over $700 to have a drain unplugged? Kinda... but I've dealt with plumbing companies before and some charge even more. I've been quoted $1,200+ to flush the drain in commercial space for 1 hour of work plus extras if they have to do more.
All I'm saying is let it go, be happy all your plumbing works and move on. It's a tough pill to swallow, but it could always be worse. Next time, ask for an estimate before ANY work commences. Use this as a learning moment.
A plumber working for a company is getting paid by the hour. Drive to and from is typically 1-2 hours. Once at the location, time to get all the tools and arrive to the jobsite, then time to complete the job, write invoice and get paid. Then time to go back to the truck, put all the tools away. All that assuming that everything goes smoothly, no extra parts have to be purchased or any additional parts/tools be brought from the truck. That's a minimum 3 hours in my book.
So that would make the price she was quoted seem reasonable, assuming you've given an accurate representation of the market/job practice. At that point, it's probably best to cut the company's profit out and communicate directly with the licensed plumber, once you have someone you can trust.
TRue trueYou're
I'm trying to make sense of it. You called a big company, not some DYI plumber. They charge a premium. With that said, let's do some math:
- vehicle is easily $150-200 charge
- licensed plumber is at least 3 hour pay (for you job, because he wasn't exactly sitting outside of your door) at 50ish dollars an hour is another $150-200
- company has to make a profit, add another $100-200
- add HST on top of all those fees
I'm pretty sure you see where I'm going with this. Is it ridiculous to pay over $700 to have a drain unplugged? Kinda... but I've dealt with plumbing companies before and some charge even more. I've been quoted $1,200+ to flush the drain in commercial space for 1 hour of work plus extras if they have to do more.
All I'm saying is let it go, be happy all your plumbing works and move on. It's a tough pill to swallow, but it could always be worse. Next time, ask for an estimate before ANY work commences. Use this as a learning moment.
