Had a call from my bank the other day, they had made an error in depositing to my RRSP account, and to please call them to make an appointment to talk about it.
I meet with the person today at the scheduled time, she explains in great detail how there was an error & they found this mistake in an audit, I'm figuring a few $$$ had been overpaid on interest or something, turns out they deposited $1.800.00 of someone elses money into my RRSP that matured last October, they called me on it last fall & I re invested it over the phone, but somehow there was this extra $$$ added into it, I hadnt noticed, I guess I assumed it was interest that was paid @ maturity.
The Clerk & Manager were very appologetic (and were so generous they even let me keep any interest this $1800. had accumulated), oh, and they said, you wont be penalized either, I asked what they meant by that, turns out it was a case off hoof in mouth disease (speaking before you think)
At the end of the meeting the manager offered me a token gift for my inconveniences, I said thanks, but I'm fine, I'mupset that this mistake happened but I'll get over it. SHe insisted that I wait and she'd just be a second, she came back with a gift certificate book for $5. for Tim Hortons, I thanked her & started to leave.
I got outside & for some reason opened the book, only to find that all but 1 of the $1.00 coupons had been removed, Insulted I took the book back inside, walked into the managers office and tossed it to Her, said Thanks, but no thanks.and walked out.
What would you have done?
I meet with the person today at the scheduled time, she explains in great detail how there was an error & they found this mistake in an audit, I'm figuring a few $$$ had been overpaid on interest or something, turns out they deposited $1.800.00 of someone elses money into my RRSP that matured last October, they called me on it last fall & I re invested it over the phone, but somehow there was this extra $$$ added into it, I hadnt noticed, I guess I assumed it was interest that was paid @ maturity.
The Clerk & Manager were very appologetic (and were so generous they even let me keep any interest this $1800. had accumulated), oh, and they said, you wont be penalized either, I asked what they meant by that, turns out it was a case off hoof in mouth disease (speaking before you think)
At the end of the meeting the manager offered me a token gift for my inconveniences, I said thanks, but I'm fine, I'mupset that this mistake happened but I'll get over it. SHe insisted that I wait and she'd just be a second, she came back with a gift certificate book for $5. for Tim Hortons, I thanked her & started to leave.
I got outside & for some reason opened the book, only to find that all but 1 of the $1.00 coupons had been removed, Insulted I took the book back inside, walked into the managers office and tossed it to Her, said Thanks, but no thanks.and walked out.
What would you have done?
I've been actually thinking of starting a poll to see which Canadian bank people think gives the worse service.
