Mattress Mayhem

[squash500]

OK, today I was in a Mattress store with the initials SC . I am looking to buy a new mattress and box spring. To make a very long story short, after about an hour of trying different beds ( no SC doesn't provide sps to try out the different beds with---lol) the SC salesman started to get pissed off with me---lol.

He said you should be ashamed of yourself as you literally wasted an hour of my time and didn't buy anything----wtf! The SC salesman had just quoted me a price of almost $2000 including tax for a new sealy double bed mattress and box spring plus a new frame and headboard. He then called me a " time waster" and walked to the back of the store in a huff. Not one other person was in the store at the time. It's not like I was keeping him from serving other customers. This was an almost $2000 purchase we were talking about. Aren't I allowed to think about it?

A couple of questions for some knowledgable terbites. If I have a 10 year old double frame and headboard would a new double mattress and box spring be able to fit on my old frame and headboard? Or do I have to buy a new frame and headboard as well? Both my existing double mattress, box spring, frame and headboard are all about 10 years old. One wheel is missing off my bed frame and I presently use a phone book to even things out ----lol.

Is the retail mark--up on mattresses and box springs at least 100%? Would any one on terb be able to recommend any places to buy a double mattress and box spring in the Toronto area at a reasonable price? Maybe even a new headboard and frame as well? I still think that my old frame can be fixed. Just to repeat myself, it seems that with new mattress technology the new mattresses and box springs are much heavier in weight than my existing ones?

I am just concerned that even if my old frame was fixed would it be able to support the new mattress and box spring? The headboard on my bed is still perfectly fine.

Just another daily adventure in the life of Squash---lol. As usual, any comments would be most appreciated. I would like to take this opportunity to wish all of Terb a Happy New Year!

 

[The Cunning Linguist]

You know what I would do to this guy?

I would buy my bed somewhere else, then go and show him the receipt.

 

[Jade4u]

I guess he just blew the chance of you possibly returning later if you decided it was your best bet. I'd call up his boss or whoever and let him know.

 

[squash500]

You know what I would do to this guy?

I would buy my bed somewhere else, then go and show him the receipt.

this SC salesman was literally "smooth as silk." He was wearing the $1000 suit and everything. He's the type of guy who simply doesn't take "no" for an answer. Well I told him "no" .

 

[squash500]

I guess he just blew the chance of you possibly returning later if you decided it was your best bet. I'd call up his boss or whoever and let him know.

His boss was sitting right there . We were the only three people in the store---lol. Maybe I should put a call into the president. You know the person who you see on all the tv commercials!

 

[a 1 player]

this SC salesman was literally "smooth as silk." He was wearing the $1000 suit and everything. He's the type of guy who simply doesn't take "no" for an answer. Well I told him "no" .

If you want the bed, but it from another salesman at the store and explain why you are doing what you are doing in simple language.

 

[FunSeeker27]

I'd look around for a better price, but if they turned out to be a good deal, I'd go back to the store and buy the mattress from another sales rep and just make sure that he knows. Then tell him to think twice before acting like an idiot in the future.

You should let us know which store location and who the sales rep was so that we can all go in, ask for him, then waste his time asking him dumb questions. That'll teach him!

 

[Never Compromised]

Look around, there are a lot of places that sell mattresses, and a lot of places that discount.

Don't pick the mattress on price, you will be spending a 1/3rd of your life on it for the next 10 - 15 years, so get a good quality one that is comfortable.

SC is not known for their good prices, but for their advertising and aggressive sales tactics. Fee free to write to "Christine" to let her know how much you appreciate the time her staff offered you, and why you made your purchase somewhere else.

 

[squash500]

You should let us know which store location and who the sales rep was so that we can all go in, ask for him, then waste his time asking him dumb questions. That'll teach him!

I would love to do this believe me . However, sometimes I think I get myself into too much hot water on terb as it is. I better not press my luck---lol.

 

[squash500]

Don't pick the mattress on price, you will be spending a 1/3rd of your life on it for the next 10 - 15 years, so get a good quality one that is comfortable.

SC is not known for their good prices, but for their advertising and aggressive sales tactics. Fee free to write to "Christine" to let her know how much you appreciate the time her staff offered you, and why you made your purchase somewhere else.

Good points . This guy I dealt with at SC was trained like a "well-oiled machine." To his credit, he was an excellent salesman. Well-polished and well dressed etc. Luckily, I know what these salespeople are all about so I didn't fall for his BS. He said " this is the last day of the sale," you'll be missing out etc etc.

Maybe, I will write Christine!

 

[hamermill]

I would go in again and do the same thing.
Or check their cancellation policy - if you can order a bed and then cancel with no penalty do that. When you cancel tell the manager you found a much nicer sales person. HEHEHE - Live for payback and to heck with bad Karma...

 

[Jade4u]

I'd look around for a better price, but if they turned out to be a good deal, I'd go back to the store and buy the mattress from another sales rep and just make sure that he knows. Then tell him to think twice before acting like an idiot in the future.

You should let us know which store location and who the sales rep was so that we can all go in, ask for him, then waste his time asking him dumb questions. That'll teach him!

If we all would only stick together like that. That would be too funny.

 

[lateforthegate]

Costco has very good prices on sealy mattresses!! At Directbuy...they are even better.....mattresses and leather furniture are the biggest markup items you can buy from retailers!!

 

[toughb]

Point is that if you're quoted $2000 for a set. You should only pay $1400.

Done it. Been there. Got the price.

 

[lateforthegate]

Sealy doubles are 699 at costco!!

450 to 650 at direct buy depending on model!

 

[toughb]

Careful...

Sealy doubles are 699 at costco!!

450 to 650 at direct buy depending on model!

****

What is the spring count?

 

[lateforthegate]

Costco ad.

http://www.costco.ca/Browse/Product.aspx?prodid=10319263&hierPath=93*1924*20096*&whse=BCCA&topnav=&Browse=&lang=en-CA

Costco has even better priced ones in the stores!!! I don't know the details but I saw them!!

Cheapest one at directbuy has 736 in a queen! 805 in a queen for the expensive one! Descriptions are only for queens!

 

[S.C. Joe]

Sealy doubles are 699 at costco!!

There is all types of Sealys, different grades, firmness..some have a pillow top.

What I did was to just replace the top mattress...I had a real box spring..some are just a broad with no springs. Not all places will sell just the top but a few do...they look different cause the colors don't match but it feels great still 5 years later You put sheets on it anyways.

If you have a real box spring, take the mattress off and look at it, if there is no busted springs, no sags try to get a price on just the top piece.


Sure you can use the old headboard. Frames should be the same size or adjustable a limited amount. That missing wheel you might find at Home depot.

 

[Thunderballs]

The thing about complaining is that you have to do it effectively. Complaining to the guy's boss that he probably goes to lunch with will not do it. Chances are that he is hitting his numbers which makes his boss look good to corporate so no one in the store really cares. Corporate will care since it is their image that has suffered. Write to customer service at the corporate level with as many details as possible (location, names, time of day, price & product looked at) and service will improve in that store. Chances are that they may even fire the clown(s). They will likely give you an additional discount to make you happy.

If you are really set on shopping elsewhere, yes I agree that Direct Buy and other club stores like Costco and Sam's club offer good deals. As for your frame issue, have them throw in a new frame for you which you should be able to do. Also, if you are not in a hurry to buy, look for sales.

 

[S.C. Joe]

All sales guys try to make you feel guilty so you buy something...yeah some are easier to work with.

A high volume car dealer who is still working today selling new cars told me the best salesmen learn to take the word NO and not let it upset them or discourage them. He said you could spend half a day with somebody and you never see them again but then next one might buy so you have to start all over again.