Internet keeps disconnecting/connecting

[Terminator2000]

I don't know why.

is it the router (linksys) or is it the modem?

it keeps disconnecting/reconnecting....been doing this for the last couple days now.....friend down the street has the same ISP and he says he has no problems..checked all data cables (seems okay and all connected) and all phone jacks seem okay...

so what is the culprit? the router? the modem?

how do I find out??

 

[Terminator2000]

1 minute its connected....the 2nd minute its disconnected....the 3rd minute it reconnects.....the 4th minute it disconnects....and on and on and on....

 

[Terminator2000]

disconnect from router and connect directly to modem, if it remains stable then it's probably your router and you might have to reconfigure it from what little info you've given.

and if this is not the case?

if the connection is still unstable when connected directly to the modem?

 

[vavog]

Is this wireless connection? Are you downloading via Torrents?

Yes, connect to modem directly and see if it is more stable. Likely the Linksys router but need to confirm first.

 

[Terminator2000]

Is this wireless connection? Are you downloading via Torrents?

Yes, connect to modem directly and see if it is more stable. Likely the Linksys router but need to confirm first.

Not wireless.

We even had the data cables replaced to newer ones.

 

[peteeey]

Are you on Rogers?

Regardless, go to www.rbua.org and browse around. There are a few threads on constant disconnects in the Rogers forum.

By the way, I've been having the same problems as you, but it's been okay the past few days. I'm not on wireless.

 

[vavog]

Most likely bad router or bad modem. I've fixed similiar issues by replacing them. First test is to replace modem (since that is basically free except for your time). But you can test modem without router by connecting directly and see if its still dropping the line.

Third possibility is your network card.
Fourth is Virus / Trojan
Fifth is bad Window DLL

 

[Terminator2000]

Most likely bad router or bad modem. I've fixed similiar issues by replacing them. First test is to replace modem (since that is basically free except for your time). But you can test modem without router by connecting directly and see if its still dropping the line.

Third possibility is your network card.
Fourth is Virus / Trojan
Fifth is bad Window DLL

I'm pretty sure its the router. It looks like it needs to be updated with its firmware...but i've been told if you update your router's firmware..then you have to re-enter all the information and re-enter all the settings...

so, i guess this is something i need a pro to do...

how does one narrow and isolate the problem?

whether it be the modem or the router or the network card?

When I plug the data cable directly to the modem - we lose the connection...it has to be connected to the router to get a connection..

 

[vavog]

You narrow down and isolate via a process of elimination.. by switching or removing components, always checking the easy ones first.

When you connect your computer directly to your modem, you also need to manually set your IP address (cause the modem doesn't have a DHCP service like the router does). This can be a bit tricky for someone not in the know...

Call Rogers and ask for a modem replacement. (its free)
If you have a spare router, switch them and see if line dropping still occurs.
Do you have another computer or laptop connect to router? Is it happening on all computers? If happens on another computer, then we know its not your computer or OS.

If this problem just started, and you've been using the router for months and months, a firmware upgrade won't help ya probably. You can try and reseting the parameters is easy if you have the manual or setup CD that came with the router.

 

[Spinnerbait]

Hi T2000,

When you plug the cable directly to the PC, you must reset the modem by turning it off and on. (The modem is locked to the last known MAC address).
It's most likely the router but you won't know until you try connecting directly to the PC.
Vavog is right about the firmware: However, you should still update the firmware and hard reset the Router. (Update won't make it lose the setting but hard reset will)
If you want to do a hard reset, just poke a pin into the tiny hole and hold it for about 15 sec.

 

[Anynym]

Try pointing your browser to 192.168.100.1 and tell us what the Receive power level says. It should say something like "-16.5 dBmV" or higher (less negative). If it's lower (more negative) than -21 dBmV, it's likely too weak a signal, in which case you probably need to remove some splitters.

 

[Fred Zed]

disconnect from router and connect directly to modem, if it remains stable then it's probably your router and you might have to reconfigure it from what little info you've given.

I am with Rogers - I have the same problem, I have called Rogers
more than once:

1-There is a round black button on the left side of your modem box,
you can try resetting the modem by pressing that down for a few seconds.

2-sometimes turning the power to you modem on and off
will do the trick.

 

[samcan]

Great tip Anynym, why dont the idiots at Rogers give us this great tool info.
Thanks