I agree. I haven't had the pleasure yet either but the phone represetative was extremely pleasant and responsive both to e-mails and to phone calls. The only issue I have experienced is some confusion as to pricing as the ads usually list incall and outcall, but the outcall minimum is 2 hours for at least some of the ladies and it doesn't always say that in the ad. This is a tough one for me, not because of the single hour rate, but because I am too private of a person to do incall and the single hour rate times two hours is, well, a lot of money. The multiple hour discount is helpful, though, and I still hope to use Indy's Secrets in the future.